Problem with a page loaded by a plugin

  • Resolved locker17

    (@locker17)


    1 month, 3 weeks ago

    I have a plugin which integrates a page in wordpress. This page has some code and the header and footer. Its called by the plugin and is not physically present at the pages table in wordpress.

    Problem: The page look slightly different then the other pages. The color is different in some areas, the font and also the menu doesnt show all the parts like it does on the other pages from wordpress.
    For testing I deleted all code from this page and just leave it with calling the header with get_header() and the footer with get_footer(). But this doesnt fix it.

    Theme change doesnt fix the problem either.

    I checked the CSS from the plugin page with a “normal” page. At the “normal” page the color for an element is defined with
    .elementor-107 .elementor-element.elementor-element-950563d {
    color: var(–e-global-color-text);
    }

    But when I look at the same selector at the plugin’s page it says “–e-global-color-text is not defined”.

    At all the styles where the header and footer looks different to the other pages the styles are not defined at the plugin’s page.

    Does this page still need other template parts to show up correctly?



    • This topic was modified 1 month, 3 weeks ago by locker17.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support bsfankusht

    (@iankusht)


    Hi @locker17 ,

    To help us investigate this issue more thoroughly, could you please open a support ticket using our contact form – https://brainstormforce.com/open-a-ticket/.

    When you do, kindly include all the necessary details, such as screenshots and the steps to replicate the issue. We’ll make sure to prioritize this and work to resolve it as quickly as possible.

    Thank you for your understanding, and we look forward to assisting you!

    Kind regards,
    Ankush ??

    Plugin Support bsfankusht

    (@iankusht)


    Hi @locker17 ,
    ?
    Just checking in to see if you’ve had a chance to open a support ticket regarding this issue. If you have, could you please confirm if it’s been resolved? If the issue is still ongoing, and you’ve already opened a ticket, kindly share the ticket ID with us so we can assist you further.

    Meanwhile, I am marking this thread as Resolved. Feel free to reply back to this thread if you still need any assistance or start a new thread if there’s anything else related to this plugin, we can help you with.

    Thanks again for your understanding and for being part of the community!

    Kind regards,
    Ankush ??

    Thread Starter locker17

    (@locker17)

    Thanks for your answer. Actually this problem occurs also when using the standard Elementor template header. So it is nothing specific to your plugin. Therefore you can close this ticket.
    Thanks.

    PS: Elementor says, like always, its the “block,suspend BP”-plugin’s problem, not ours. I try to get help from the plugin’s author.

    Plugin Support bsfankusht

    (@iankusht)

    Hi @locker17,

    Thank you for the update! I appreciate you letting us know that the issue occurs with the standard Elementor template header as well. It’s helpful to understand that it’s not specific to our plugin.

    If you need any further assistance or have questions down the line, feel free to reach out. Best of luck in resolving the issue with the other plugin’s author, and we’ll go ahead and close this ticket for now.

    Thanks!

    Kind Regards,
    Ankush ??

Viewing 4 replies - 1 through 4 (of 4 total)
  • You must be logged in to reply to this topic.