Problem with Advanced Accordion

  • Resolved coscratodesign

    (@coscratodesign)


    6 months ago

    My name is Gabriel and I am Brazilian, so I apologize in advance for any incorrect translation. I am facing an issue with an element called “Advanced Accordion” from Royal Addons. I modified the appearance of this element according to my needs, but for some reason, it looks completely different from my modifications, displaying a buggy and nonsensical appearance. The most curious part is that inside Elementor in WordPress, everything looks normal, both on desktop and mobile. However, when I access the site, whether on desktop or mobile, it appears distorted and buggy.

    Another interesting and confusing detail is that there was already an “Advanced Accordion” element added earlier on my site, and it maintains the old appearance regardless of how much I modify it. Changes in color, typography, sizes, etc., are not reflected; the visual modifications are visible only within Elementor in WordPress.

    I have tried everything, including updating WordPress and all plugins, but the problem persists. Please help me!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Givi WP Royal Support

    (@ggedenidze1982)

    Hi,
    First, thank you for choosing our theme and service.

    Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: [email protected]

    Also, navigate to Tools > Export – choose All Content click on Download Export File, and then send this file to our email – [email protected] as well.

    We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.

    P.S. Please don’t forget to mention the support URL from www.ads-software.com

    Kind regards,
    Givi

    Thread Starter coscratodesign

    (@coscratodesign)

    Hello,

    I managed to identify the issue. I discovered that it was related to a plugin called LightSpeed Cache. Unfortunately, completely clearing the cache from both the plugin and the Hostinger hosting platform didn’t resolve the problem, but deactivating the plugin entirely fixed the website issue. Thank you!

    Hi @coscratodesign

    We are glad that you have managed to fix the issue by yourself.

    Feel free to contact us at any time, and we appreciate your continued trust in our services.

    Kind Regards

Viewing 3 replies - 1 through 3 (of 3 total)
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