Problem with Attributes and Variables

  • Resolved matiastsy

    (@matiastsy)


    2 years, 1 month ago

    Hi, I’ll get to the point

    When I try to make a new variable with “User 1”, I create the attribute, check the box so I can use it as a variable, save changes, create variable, etc.
    At this point everything works well, but when I confirm all the changes and the page reloads, I go to see my product and I don’t find the variable, but the range of prices is there, in the backend of the product I don′t have the attribute

    The strangest thing, is that this process works well If I do it with “User 2”, and both users are exactly the same

    Any solutions?

Viewing 2 replies - 1 through 2 (of 2 total)

  • HI @matiastsy

    Thanks for reaching out!

    To better picture what you are referring to here, can you please share with us a clear screenshot of what you see on your end so that we could address you more effectively?

    If you don’t already have a screenshot service installed, you can try https://snipboard.io or https://skitch.com/. You can share the direct link to the image as a response to this topic.

    Additionally, I’d like to understand your site properly, please share your System Status Report that you can find via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

    If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

    Thanks!

    Rynald0s

    (@rynald0s)

    Automattic Happiness Engineer

    Howdy.

    We haven’t heard back from you in a while, so I’m going to go ahead and mark this thread as resolved. If you have any other questions please start a new thread.

    Cheers!

Viewing 2 replies - 1 through 2 (of 2 total)
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