Problem with autoresponder

  • Hi, developers of the best form plugin! I’m satisfied with it, though I have a problem with autoresponder.

    Where can I setup e-mail address, used to send auto responses when visitors fill the form? I haven’t find such option. I tried to change admin e-mail in WordPress general settings, but it didn’t take an effect. In mail services like g-mail and Russian mail.ru autoresponse is blocked and in the other Russian service mail.yandex.ru it’s marked as suspicious and is sent from my initial e-mail address, though I changed it. Where to dig in? Thanks for your attention.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author bgermann

    (@bgermann)

    The email address used to send the auto response is the same as for the cforms2 admin email (FROM). Depending on your mail setup it might be overridden.

    Thread Starter Edward Bedarev

    (@edviser)

    Yes, that was the mistake. I incorrectly filled FROM field. Thanks for tip.

    However, the problem preserves. I use domain mailbox kind of [email protected].

    The strange thing is this: when autoresponder sends response from e-mail above, it is considered as suspicious. But if I manually send the answer on question from it, it is checked and mail servers trust it. I wonder, what’s the matter?

    Plugin Author bgermann

    (@bgermann)

    That is not strange at all. The mails sent by WordPress probably contain some X-Mailer header that can be the reason for the suspicious marker. Do you use the same mailserver for sending the email? Are there any authentication methods (e.g. DKIM, SPF) used with your manual sending that might not be used with automated sending?

    After all, this is a mail setup question now that I cannot address.

    Thread Starter Edward Bedarev

    (@edviser)

    Thanks for quick answer! I will learn more about X-Mail header.
    Yes, I use my own mail server on VDS and DKIM, SPF, DMARC are used for authentication.

    Though I understand that this might be the server problem! And I suspect it is, because server company requires manual proving of newsletter fairity and not spam. It might correlate with problem of form autoresponder. I’ll check it.

    Thanks for support! And for plugin this topic is resolved! Good luck!

    Thread Starter Edward Bedarev

    (@edviser)

    The problem is resolved! The reason was wrong address of sender. In php.ini on server there was line sendmail_path = /usr/sbin/sendmail -t -i -f [email protected]. I changed [email protected]. to my true address and now all work!

Viewing 5 replies - 1 through 5 (of 5 total)
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