Transaction is "failed" and eShop does not send email, though payment received.

  • Resolved trusktr

    (@trusktr)


    11 years, 5 months ago

    I’m testing my store, and my transaction always gets listed as “failed”.

    The only payment method I’m using is paypal. After filling out the checkout form, I am taken to paypal, where I log in, and make the payment, then eventually I go back to the store and I see the Thank You page, but I never receive the confirmation email from my store, so I therefore cannot know the download code for the downloads.

    If I go to the “orders” page, I can see the transaction in the “failed” tab. I can then click on the email address to send a form email containing the download info.

    Any idea what the transactions are failing and a confirmation email never gets sent? Could it be that the PayPal API has been changed, so it’s not working with eShop?

    https://www.ads-software.com/extend/plugins/eshop/

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author elfin

    (@elfin)

    You should be getting an email from eShop to you as the admin, that will contain more information that is needed to check this.

    As there has not been an update to this topic for a while, I can only assume that the issue has now been resolved and I am now marking it as such. If this is incorrect, please feel free to change the topic’s status and/or post a follow-up.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Transaction is "failed" and eShop does not send email, though payment received.’ is closed to new replies.