Problem with checkout page

  • Resolved epok75

    (@epok75)


    6 years, 5 months ago

    I encountered a problem on the checkout page. When an unregistered visitor adds a product to his cart and goes to the checkout page, the shipping options don’t appear and there is no warning that they haven’t entered an address.

    I think it can cause issues for the customer and cause them to cancel their order.

    I can’t use the hook “woocommerce_after_shipping_rate” because it doesn’t respond when there is no shipping options.

    I tried using the hook “woocommerce_review_order_before_payment”. I can get a message to appear when there is no shipment address entered at the page’s loading, but it doesn’t actualize the status once the address is written.

    You can see my website at this address : https://eboutiks.com/lorient.

    Thank you for your help.

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)

  • Would the Default Customer Location in Setting help?

    Set it to Shop Base Address or GeoLocate maybe?

    Thread Starter epok75

    (@epok75)

    Thanks for your answer.

    Whatever the options i set for the Shop base address, there is no shipping options visible, and no message to ask for the user to entered his address.

    I don’t see what i can do or what hook i can use ….

    How about the Shipping Options section in Settings-Shipping – there are check boxes for enabling the shipping calculator on the cart page and for hiding shipping until an address is entered

    Thread Starter epok75

    (@epok75)

    Enable the shipping calculator on the cart page is checked but Hiding the shipping until an address is entered is unchecked.

    I check it and i try.

    Thread Starter epok75

    (@epok75)

    no it doesn’t work … :-((((

    It may be theme related then.

    Is there anything in Appearance-Customize or any theme setting page?

    Might be worth asking the theme developer.

    Thread Starter epok75

    (@epok75)

    I desactivated the theme and replace it by storefront. I have also desactivated a plugin whose name is Boxtal and who manage the shipment rate, but nothing is working.

    There is no message for asking entering the address or some shipping options visibles. These shipping optionsonly appeared when i entered an address.

    Plugin Support AW a11n

    (@slash1andy)

    Automattic Happiness Engineer

    Hey there!

    Typically issues like this may be caused by either a conflict with your theme or with another plugin. How we usually address this type of issue is to have you temporarily switch to a theme we know works, such as Storefront(https://www.ads-software.com/themes/storefront/) and disable all plugins except for WooCommerce and the plugin in question . If that resolves the issue, then slowly re-enable features until you find the one that’s causing the conflict.

    I know you’ve mentioned you did use Storefront and deactivated one plugin, but it *definitely* looks to be a conflict.

    Thread Starter epok75

    (@epok75)

    Hi and thanks for your answer.

    I have found the issue, and effectively, it came from a plugin, those i mentionned above. I don’t know why the first time i have desactivated it, it doesn’t work any more. Maybe a cache story.

    I have contacted the author of the plugin and a new version is coming.

    Thanks for all.

Viewing 9 replies - 1 through 9 (of 9 total)
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