Problem with closing pop-up windows on mobile phones

  • Resolved fgtuyutr

    (@fgtuyutr)


    11 months, 1 week ago

    I have set the following in the behavior menu
    Pop-up closed by the visitor by clicking on the “x” icon.
    Do not show this pop-up across the site for 24 hours.
    But after accessing via mobile and closing the pop-up, refreshing the site or opening another link on the site, the pop-up appears again. Normal on computer.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Williams – WPMU DEV Support

    (@wpmudev-support8)

    Hi @fgtuyutr

    I hope you’re well today and thank you for contacting us!

    I tried to replicate this on my own test setup (with just a basic theme and Hustle only) and my Android smartphone but so far it worked fine for me.

    1. Did you test it with different mobile devices already and if yes – is it happening with all of them for you or just some specific one(s)? If it’s specific – what kind of device (inlucing OS and browser and their versions)?

    2. Do you happen to use some kind of caching and/or JS/CSS optimization tools on site and if yes
    – is the same happening if you disable them temporarily?
    – what are they?

    Let us know, please.

    Kind regards,
    Adam

    Thread Starter fgtuyutr

    (@fgtuyutr)

    My website uses the caching plugin – LiteSpeed ??Cache. How can I exclude it in the settings?

    Plugin Support Laura – WPMU DEV Support

    (@wpmudevsupport3)

    Hi @fgtuyutr,

    Hope this message finds you well.

    LiteSpeed has a guide about asset optimization troubleshooting in this link:

    https://docs.litespeedtech.com/lscache/lscwp/ts-optimize/

    These are our Hustle assets:

    CSS
    hustle-popup.min.css
    hustle-global.min.css
    hustle-icons.min.css

    JS
    front.min.js
    hustle-ui.min.js

    Let us know once you exclude the CSS from the LiteSpeed Cache.

    Best regards,
    Laura

    Plugin Support Nithin – WPMU DEV Support

    (@wpmudevsupport11)

    Hi @fgtuyutr,

    Since we haven’t heard from you for a while. I’ll mark this thread as resolved for now. Please feel free to open a new thread if you have new queries.

    Kind Regards
    Nithin

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Problem with closing pop-up windows on mobile phones’ is closed to new replies.