Problem with cookies on my site

Hello,

Thanks for using our plugins.

We checked your site and the banner appears at the bottom as expected.

If you don’t see the updates correctly, the best is to view the site in a private browsing window or you can use a different browser to ensure that your local cache does not interfere.

Hope this helps.

Good afternoon,

The problem is that just by logging into the website, cookies are automatically accepted, without hitting the accept button.

Thank you,

Hi @jose148

Thanks for using our plugins.

This is something that your IT team needs to look into: they need to setup our plugin correctly to block cookies (it does not happen automatically, it’s a manual process).

Hope this helps.

Good morning,

Could you verify with the link to the web, if the cookies are activated only when you enter the web or if they are activated when you press the accept button?

Thank you very much,

Hello,

Cookies are stored as soon as user enters your site (even without interacting with the banner).

You can check that yourself (Chrome > Tools > Console)

Hope this helps.

Good afternoon,

And couldn’t you give me some idea how to solve it? It should not happen until you click on accept.

Thank you,

Hello,

We recommend checking your website’s code base and any other plugins on your side that might be activating Google Analytics or GTM scripts on page load.

Also check that default status of cookies is set to ‘Disabled’: https://www.dropbox.com/scl/fi/k719j2goss26yei4o3mgl/screenshot-19.png?rlkey=w0cizopmwk7tutzvka92ryvcl&dl=0

Hope this helps.

Good afternoon,

I think it has been solved, could you also confirm if now when accessing the web the cookies are not automatically accepted.

Thank you for your help.

Hello,

We still see them loaded on page load.

(Please note this forum is for technical issues, we can’t provide trouble-shooting for individual sites. You will need to work with your own development team to fix that).

Sorry we can’t be of more help.