Problem with Custom Email Templates: not working

Hi there,

We bought the Pro version of Events Manager and it’s working great. I customized the emails from the Settings page before, but I’ve never had 2 different “category” of events run at the same time. Now I do and these new events will be held in a different timezone than our usual events, so I need to edit the confirmation email that attendees receive to include the appropriate timezone information.

Since I want my “old events” registrants to keep receiving the email I’ve set under Settings/Emails, I googled and followed directions to edit the email in the Add / Edit Event page (under Custom Automated Emails / Attendee Emails).

The problem is: it doesn’t work! I’ve done a test and I receive the email template from my old events, which states the wrong timezone.

Help would be greatly appreciated!

Thanks,