• Resolved Alan Sillitoe

    (@sillitoe)


    For some reason, the Orbitfox plugin is causing the submenus in the customize menu of the backend to become widely spaced out. At least, the problem goes away when I deactivate this plugin.

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  • Plugin Support Kush

    (@kushnamdev)

    Hi?@sillitoe,

    I tested it and the issue don’t occur at my end with the latest version of both Neve and Orbit Fox.

    This issue might be occurring due to a plugin conflict. So please deactivate all plugins and check if it resolves your issue and after that try activating the plugins one by one to find problematic plugin. Then replace it with an alternate plugin.

    To do it safely without losing any of your work, please take the following steps:

    • Install and activate the Health Check plugin.
    • Enable?the TroubleShoot?mode.
    • Enable the?Neve theme and Orbit Fox??plugin and open the page.
    • Does it resolve the issue? If yes, then there is some plugin conflict or configuration error that you can check by enabling theme/plugins one by one in the troubleshooting mode.

    Health Check allows troubleshooting without losing the current setup. The changes are done only temporarily until you turn off the troubleshoot mode. However, it is recommended to keep a backup. 

    You might want to back your website up before doing this; if you don’t already have a backup plugin, then you can use this one: https://www.ads-software.com/plugins/updraftplus/.

    Since it’s a new plugin, it most likely won’t cause any additional issues.

    Let us know if this solved your issue.

    Thread Starter Alan Sillitoe

    (@sillitoe)

    Hi Kush, thank you for your reply and for letting me know that the problem doesn’t appear for you. Sorry for the slow response. I tried enabling the TroubleShoot mode, but when I do that the customize menu no longer appears, so I guess I’ll have to go through disabling the plugins manually, unless I’m doing something wrong.

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