Problem with Drop in After changing site to https

  • Resolved 40andholding

    (@40andholding)


    6 years ago

    Hi,

    I’ve been using the plugin for 2 years with no problems. I have a drop in box on my site that drops in one time at the beginning of a visitor’s visit to the site. The settings are set to only show on “desktop” as I don’t want the drop in box showing on mobile.

    All of a sudden after changing my site to https, the drop in box shows on mobile now. How do I fix this? Please advise.

    Thanks,
    Susie Truett

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author fatcatapps

    (@fatcatapps)

    Hello there,

    Thanks for reaching out to us. Let’s see what we can do.

    I don’t think I’ve received any other reports of this, so I’m not sure why it’s happening.

    First go edit your form, and make sure it is set to Desktop Only still. Even if it is I want you to save the form again, just to be sure.

    Then make sure Optin Cat is fully updated, and test it out again.

    We did at some pointy change the screen sizes this setting effects. I took a look at your site, and the form did not show for me on a smaller screen, and did on a larger one. So if you are using a tablet, or phablet, that would explain why you’re seeing the form now.We want these forms to show on these devices, as they are not considered as a “mobile device” in terms of Google search algorithm, based on screen size. So there is no harm in having them appear.

    Details on that here: https://fatcatapps.com/interstitials-update/

    Let us know if what you find, and if you still need assistance with this.

    Thanks,

    Plugin Author fatcatapps

    (@fatcatapps)

    Hello,

    We have not heard back from you on this in some time. Sorry we were not able to respond to you sooner. We hope you found a resolution, and are going to mark this resolved.

    If you still need assistance with this, please open a new thread, and we will do our best to help.

    Regards

Viewing 2 replies - 1 through 2 (of 2 total)
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