Problem with email after removed order

  • Hi,
    I found one problem with LP. If anybody will buy course and admin approve it emails works good. But then if admin will remove order (and same user need to start one more time), emails not working anymore…

    In my case, user need to finish course 7 days after they enroll. If not, admin need to remove order and user need to sign to course one more time (to have new “start day”).

    In my opinion it is not problem with template etc but Learnpress…

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  • Do you really need to remove their order?
    What about the option to reset the course for the user?
    You can do that under LearnPress > Tools > Course > Reset item progress for an user
    I realise this doesn’t address the possible email problem, but perhaps it might solve your dilemma.

    I’ve revisited your issue and I’m scrapping my previous suggestions.

    Here’s what I did, and the emails got sent out again.

    • I went into the order and set it to Payment Pending. (saved it)
    • I removed the course from the order. (saved it)
    • I set the order to Cancelled. (saved it). This generated emails to the admin and the user.
    • I then moved the whole order to trash
    • Then, the user re-enrolled. This generated emails to the admin and the user.
    • Once the order status hit complete it generated emails to the admin and the user again.

    I hope this helps.

Viewing 1 replies (of 1 total)
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