problem with expired memberships

Hi there, thank you for reaching out to the Paid Memberships Pro team.

Please send me a link to one of the membership levels (or your levels page) so that I can take a further look into this for you?

Kind Regards,
Jarryd
Support Manager at Paid Memberships Pro

Hi,
This same thing happened to us a couple of months ago. The thread is in this link: https://www.ads-software.com/support/topic/membership-does-not-expire/
It worked for us for a while but it stopped working.

This link goes to our membership level:
https://www.consell81.com/cuenta-de-membresia/niveles-de-membresia/

Thank you

Was anything changed or done differently that it started working again last time as we never heard back from you in the previous topic?

Please send us your site’s Site Health information so that we can see what the cron job statuses for PMPro look like?

Your Site Health contains details about your WordPress and PMPro setup which can help us quickly pinpoint possible conflicts or problems that could cause the issue you’re currently experiencing.

Please follow the steps below to retrieve your Site Health Info in the WordPress admin and reply back to us when the details have been added:

Navigate to Tools > Site Health in the WordPress admin.
Click on the “Info” tab.
Click the button to “Copy site info to clipboard”.
The entire output of your Site Health is now copied to your clipboard. You can paste it into a reply here.

Kind Regards,
Jarryd
Support Manager at Paid Memberships Pro

Hello Jared,

No, we have not made any changes. Here you have the information:

wp-core<br><br>version: 6.5.5<br>site_language: es_ES<br>user_language: es_ES<br>timezone: Europe/Madrid<br>permalink: /%category%/%postname%/<br>https_status: true<br>multisite: false<br>user_registration: 1<br>blog_public: 1<br>default_comment_status: open<br>environment_type: production<br>user_count: 347<br>dotorg_communication: true wp-paths-sizes<br><br>wordpress_path: /home/customer/www/consell81.com/public_html<br>wordpress_size: 182,73 MB (191607558 bytes)<br>uploads_path: /home/customer/www/consell81.com/public_html/wp-content/uploads<br>uploads_size: 3,31 GB (3551131250 bytes)<br>themes_path: /home/customer/www/consell81.com/public_html/wp-content/themes<br>themes_size: 58,49 MB (61331638 bytes)<br>plugins_path: /home/customer/www/consell81.com/public_html/wp-content/plugins<br>plugins_size: 154,70 MB (162214418 bytes)<br>database_size: 122,09 MB (128024576 bytes)<br>total_size: 3,81 GB (4094309440 bytes) wp-dropins (1)<br><br>object-cache.php: true wp-active-theme<br><br>name: Divi Child (Divi-child)<br>version: 4.10.6.1631041091<br>author: Consell 81<br>author_website: https://www.consell81.com<br>parent_theme: Divi (Divi)<br>theme_features: core-block-patterns, post-thumbnails, widgets-block-editor, block-templates, menus, custom-background, automatic-feed-links, title-tag, post-formats, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, customize-selective-refresh-widgets, wp-block-styles, editor-style, widgets<br>theme_path: /home/customer/www/consell81.com/public_html/wp-content/themes/Divi-child<br>auto_update: Desactivado wp-parent-theme<br><br>name: Divi (Divi)<br>version: 4.25.2<br>author: Elegant Themes<br>author_website: https://www.elegantthemes.com<br>theme_path: /home/customer/www/consell81.com/public_html/wp-content/themes/Divi<br>auto_update: Desactivado wp-plugins-active (33)<br><br>Bloom: version: 1.3.12, author: Elegant Themes, Actualizaciones automáticas desactivadas<br>Call Now Button: version: 1.4.9, author: NowButtons.com, Actualizaciones automáticas desactivadas<br>Checkout Field Editor for WooCommerce: version: 2.0.2, author: ThemeHigh, Actualizaciones automáticas desactivadas<br>Content Views: version: 3.8.0, author: Content Views, Actualizaciones automáticas desactivadas<br>Easy Table of Contents: version: 2.0.67.1, author: Magazine3, Actualizaciones automáticas desactivadas<br>Facebook for WooCommerce: version: 3.2.4, author: Facebook, Actualizaciones automáticas desactivadas<br>GTM4WP - A Google Tag Manager (GTM) plugin for WordPress: version: 1.20.2, author: Thomas Geiger, Actualizaciones automáticas desactivadas<br>Hide Title: version: 1.0.8, author: Dojo Digital, Actualizaciones automáticas desactivadas<br>Import and export users and customers: version: 1.26.8, author: codection, Actualizaciones automáticas desactivadas<br>Import Users from CSV: version: 1.3.1, author: WP All Import, Actualizaciones automáticas desactivadas<br>Mailchimp for WooCommerce: version: 4.1, author: Mailchimp, Actualizaciones automáticas desactivadas<br>Media Cleaner: version: 6.7.6, author: Jordy Meow, Actualizaciones automáticas desactivadas<br>Members: version: 3.2.9, author: MemberPress, Actualizaciones automáticas desactivadas<br>Paid Memberships Pro: version: 3.0.5, author: Paid Memberships Pro, Actualizaciones automáticas activadas<br>Paid Memberships Pro - Courses for Membership Add On: version: 1.2.5, author: Paid Memberships Pro, Actualizaciones automáticas desactivadas<br>Paid Memberships Pro - Events Add On: version: 1.4, author: Paid Memberships Pro, Actualizaciones automáticas desactivadas<br>Paid Memberships Pro - Mailchimp Add On: version: 2.3.6, author: Paid Memberships Pro, Actualizaciones automáticas desactivadas<br>Paid Memberships Pro - Set Expiration Dates Add On: version: 0.7, author: Stranger Studios, Actualizaciones automáticas activadas<br>Paid Memberships Pro - Subscription Delays Add On: version: 0.5.6, author: Paid Memberships Pro, Actualizaciones automáticas desactivadas<br>Paid Memberships Pro - Zapier Add On: version: 1.2.2, author: Paid Memberships Pro, Actualizaciones automáticas desactivadas<br>Rank Math SEO with AI SEO Tools: version: 1.0.221, author: Rank Math, Actualizaciones automáticas activadas<br>Simple Calendar: version: 3.3.1, author: Simple Calendar, Actualizaciones automáticas desactivadas<br>Speed Optimizer: version: 7.6.1, author: SiteGround, Actualizaciones automáticas desactivadas<br>Ultimate media cleaner: version: 2.6.1, author: Nicolas ARMANDO, Actualizaciones automáticas desactivadas<br>WooCommerce: version: 9.0.2, author: Automattic, Actualizaciones automáticas desactivadas<br>WooCommerce Stripe Gateway: version: 8.4.0, author: WooCommerce, Actualizaciones automáticas desactivadas<br>WordPress Importer: version: 0.8.2, author: wordpressdotorg, Actualizaciones automáticas desactivadas<br>WP BASE Addon: Export & Import: version: 3.2.1, author: Hakan Ozevin, Actualizaciones automáticas desactivadas<br>WP BASE Addon: Group Bookings: version: 4.1.0, author: Hakan Ozevin, Actualizaciones automáticas desactivadas<br>WP BASE Addon: Payment Gateway - Credits: version: 4.1.0, author: Hakan Ozevin, Actualizaciones automáticas desactivadas<br>WP BASE Addon: Service Providers: version: 4.1.0, author: Hakan Ozevin, Actualizaciones automáticas desactivadas<br>WP BASE Booking of Appointments, Services and Events: version: 4.4.0, author: Hakan Ozevin <a href="mailto:[email protected]">[email protected]</a>, Actualizaciones automáticas desactivadas<br>WP Crontrol: version: 1.16.3, author: John Blackbourn, Actualizaciones automáticas desactivadas wp-plugins-inactive (1)<br><br>Post Type Switcher: version: 3.3.1, author: Triple J Software, Inc., Actualizaciones automáticas activadas wp-media<br><br>image_editor: WP_Image_Editor_GD<br>imagick_module_version: No disponible<br>imagemagick_version: No disponible<br>imagick_version: No disponible<br>file_uploads: 1<br>post_max_size: 256M<br>upload_max_filesize: 256M<br>max_effective_size: 256 MB<br>max_file_uploads: 20<br>gd_version: 2.3.3<br>gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM<br>ghostscript_version: 10.02.1 wp-server<br><br>server_architecture: Linux 6.6.21-MCIclouder470 x86_64<br>httpd_software: Apache<br>php_version: 7.4.33 64bit<br>php_sapi: apache2handler<br>max_input_variables: 3000<br>time_limit: 120<br>memory_limit: 768M<br>max_input_time: 120<br>upload_max_filesize: 256M<br>php_post_max_size: 256M<br>curl_version: 8.2.1 OpenSSL/3.1.1<br>suhosin: false<br>imagick_availability: false<br>pretty_permalinks: true<br>htaccess_extra_rules: true<br>current: 2024-06-25T15:44:10+00:00<br>utc-time: Tuesday, 25-Jun-24 15:44:10 UTC<br>server-time: 2024-06-25T17:44:08+02:00 wp-database<br><br>extension: mysqli<br>server_version: 8.0.36-28<br>client_version: mysqlnd 7.4.33<br>max_allowed_packet: 33554432<br>max_connections: 500 wp-constants<br><br>WP_HOME: undefined<br>WP_SITEURL: undefined<br>WP_CONTENT_DIR: /home/customer/www/consell81.com/public_html/wp-content<br>WP_PLUGIN_DIR: /home/customer/www/consell81.com/public_html/wp-content/plugins<br>WP_MEMORY_LIMIT: 256M<br>WP_MAX_MEMORY_LIMIT: 768M<br>WP_DEBUG: false<br>WP_DEBUG_DISPLAY: true<br>WP_DEBUG_LOG: false<br>SCRIPT_DEBUG: false<br>WP_CACHE: false<br>CONCATENATE_SCRIPTS: undefined<br>COMPRESS_SCRIPTS: undefined<br>COMPRESS_CSS: undefined<br>WP_ENVIRONMENT_TYPE: Sin definir<br>WP_DEVELOPMENT_MODE: undefined<br>DB_CHARSET: utf8<br>DB_COLLATE: undefined wp-filesystem<br><br>wordpress: writable<br>wp-content: writable<br>uploads: writable<br>plugins: writable<br>themes: writable<br>mu-plugins: writable pmpro<br><br>pmpro-cron-jobs: pmpro_cron_admin_activity_email (2024-04-04 08:30:00) |<br>pmpro_cron_delete_tmp (2024-04-04 08:30:00) |<br>pmpro_cron_credit_card_expiring_warnings (2024-04-04 18:11:09) |<br>pmpro_license_check_key (2024-04-04 18:11:09) |<br>pmpro_cron_expiration_warnings (2024-04-04 18:11:10) |<br>pmpro_cron_expire_memberships (2024-06-21 17:51:26)<br>pmpro-gateway: Prueba solo []<br>pmpro-gateway-env: Sandbox/Pruebas [sandbox]<br>pmpro-orders: 369 pedidos<br>pmpro-discount-codes: 0 códigos de descuento<br>pmpro-sessions:<br>session_status: Activo<br>pmpro-membership-levels: {<br>"1": {<br>"id": "1",<br>"name": "Mensual",<br>"description": "",<br>"confirmation": "Te has registrado en la membres\u00eda mensual.\r\n\r\nEste\u00a0 registro te da acceso al calendario durante un mes, para que puedas gastar tus 4 cr\u00e9ditos en las 4 semanas que tocan.\r\n\r\nCuando actualices tus cr\u00e9ditos te actualizamos la prorroga de la mentor\u00eda.",<br>"initial_payment": 0,<br>"billing_amount": 0,<br>"cycle_number": "0",<br>"cycle_period": "0",<br>"billing_limit": "0",<br>"trial_amount": 0,<br>"trial_limit": "0",<br>"allow_signups": "0",<br>"expiration_number": "28",<br>"expiration_period": "Day",<br>"formatted_price": "<strong>Gratis<\/strong>.",<br>"formatted_expiration": "La membres\u00eda caduca despu\u00e9s de 28 D\u00edas.",<br>"meta": {<br>"confirmation_in_email": [<br>"1"<br>]<br>}<br>},<br>"4": {<br>"id": "4",<br>"name": "Trimestral",<br>"description": "",<br>"confirmation": "",<br>"initial_payment": 0,<br>"billing_amount": 0,<br>"cycle_number": "0",<br>"cycle_period": "0",<br>"billing_limit": "0",<br>"trial_amount": 0,<br>"trial_limit": "0",<br>"allow_signups": "0",<br>"expiration_number": "3",<br>"expiration_period": "Month",<br>"formatted_price": "Gratis<\/strong>.",<br>"formatted_expiration": "La membres\u00eda caduca despu\u00e9s de 3 Meses.",<br>"meta": {<br>"confirmation_in_email": [<br>"0"<br>]<br>}<br>},<br>"7": {<br>"id": "7",<br>"name": "Nuevos alumnos",<br>"description": "Registra tu user para poder reservar.\r\n\r\n?",<br>"confirmation": "Puedes echar un ojo al calendario, en breve recibir\u00e1s cr\u00e9ditos para reservar y 4 semanas de tiempo para hacer las clases.\r\n\r\nQue las disfrutes!",<br>"initial_payment": 0,<br>"billing_amount": 0,<br>"cycle_number": "0",<br>"cycle_period": "0",<br>"billing_limit": "0",<br>"trial_amount": 0,<br>"trial_limit": "0",<br>"allow_signups": "1",<br>"expiration_number": "3",<br>"expiration_period": "Day",<br>"formatted_price": "Gratis<\/strong>.",<br>"formatted_expiration": "La membres\u00eda caduca despu\u00e9s de 3 D\u00edas.",<br>"meta": {<br>"confirmation_in_email": [<br>"1"<br>]<br>}<br>},<br>"8": {<br>"id": "8",<br>"name": "Lista Negra",<br>"description": "Para aquell@s que no han pagado a tiempo",<br>"confirmation": "",<br>"initial_payment": 1,<br>"billing_amount": 0,<br>"cycle_number": "0",<br>"cycle_period": "0",<br>"billing_limit": "0",<br>"trial_amount": 0,<br>"trial_limit": "0",<br>"allow_signups": "1",<br>"expiration_number": "7",<br>"expiration_period": "Day",<br>"formatted_price": "1.00€<\/strong> ahora.",<br>"formatted_expiration": "La membres\u00eda caduca despu\u00e9s de 7 D\u00edas.",<br>"meta": {<br>"confirmation_in_email": [<br>"0"<br>]<br>}<br>},<br>"9": {<br>"id": "9",<br>"name": "Veteranas",<br>"description": "",<br>"confirmation": "",<br>"initial_payment": 30,<br>"billing_amount": 30,<br>"cycle_number": "1",<br>"cycle_period": "Month",<br>"billing_limit": "12",<br>"trial_amount": 0,<br>"trial_limit": "0",<br>"allow_signups": "0",<br>"expiration_number": "12",<br>"expiration_period": "Month",<br>"formatted_price": "30.00€<\/strong> ahora y, despu\u00e9s, 30.00€ por Mes, por 12 Meses m\u00e1s<\/strong>.",<br>"formatted_expiration": "La membres\u00eda caduca despu\u00e9s de 12 Meses.",<br>"meta": {<br>"confirmation_in_email": [<br>"0"<br>]<br>}<br>},<br>"10": {<br>"id": "10",<br>"name": "EX-Alumnas",<br>"description": "Para las alumnas que os vais…. de momento.",<br>"confirmation": "",<br>"initial_payment": 0,<br>"billing_amount": 0,<br>"cycle_number": "0",<br>"cycle_period": "0",<br>"billing_limit": "0",<br>"trial_amount": 0,<br>"trial_limit": "0",<br>"allow_signups": "0",<br>"expiration_number": "0",<br>"expiration_period": "0",<br>"formatted_price": "Gratis<\/strong>.",<br>"formatted_expiration": "",<br>"meta": {<br>"confirmation_in_email": [<br>"0"<br>]<br>}<br>},<br>"11": {<br>"id": "11",<br>"name": "Staff",<br>"description": "Los mejores",<br>"confirmation": "",<br>"initial_payment": 0,<br>"billing_amount": 0,<br>"cycle_number": "0",<br>"cycle_period": "0",<br>"billing_limit": "0",<br>"trial_amount": 0,<br>"trial_limit": "0",<br>"allow_signups": "0",<br>"expiration_number": "0",<br>"expiration_period": "0",<br>"formatted_price": "Gratis<\/strong>.",<br>"formatted_expiration": "",<br>"meta": {<br>"confirmation_in_email": [<br>"0"<br>]<br>}<br>},<br>"12": {<br>"id": "12",<br>"name": "Especial",<br>"description": "",<br>"confirmation": "",<br>"initial_payment": 0,<br>"billing_amount": 0,<br>"cycle_number": "0",<br>"cycle_period": "0",<br>"billing_limit": "0",<br>"trial_amount": 0,<br>"trial_limit": "0",<br>"allow_signups": "0",<br>"expiration_number": "0",<br>"expiration_period": "0",<br>"formatted_price": "Gratis<\/strong>.",<br>"formatted_expiration": "",<br>"meta": {<br>"confirmation_in_email": [<br>"0"<br>]<br>}<br>},<br>"13": {<br>"id": "13",<br>"name": "En revisi\u00f3n",<br>"description": "",<br>"confirmation": "",<br>"initial_payment": 0,<br>"billing_amount": 0,<br>"cycle_number": "0",<br>"cycle_period": "0",<br>"billing_limit": "0",<br>"trial_amount": 0,<br>"trial_limit": "0",<br>"allow_signups": "0",<br>"expiration_number": "0",<br>"expiration_period": "0",<br>"formatted_price": "Gratis<\/strong>.",<br>"formatted_expiration": "",<br>"meta": {<br>"confirmation_in_email": [<br>"0"<br>]<br>}<br>},<br>"14": {<br>"id": "14",<br>"name": "Spameable",<br>"description": "",<br>"confirmation": "",<br>"initial_payment": 0,<br>"billing_amount": 0,<br>"cycle_number": "0",<br>"cycle_period": "0",<br>"billing_limit": "0",<br>"trial_amount": 0,<br>"trial_limit": "0",<br>"allow_signups": "0",<br>"expiration_number": "0",<br>"expiration_period": "0",<br>"formatted_price": "Gratis<\/strong>.",<br>"formatted_expiration": "",<br>"meta": {<br>"confirmation_in_email": [<br>"0"<br>]<br>}<br>}<br>}<br>pmpro-level-groups: {<br>"1": {<br>"id": "1",<br>"name": "Main Group",<br>"allow_multiple_selections": "0",<br>"displayorder": "1",<br>"level_ids": [<br>"1",<br>"4",<br>"7",<br>"8",<br>"9",<br>"10",<br>"11",<br>"12",<br>"13",<br>"14"<br>]<br>}<br>}<br>pmpro-custom-templates:<br>pmpro-getfile-usage: PMPRO_GETFILE_ENABLED no está establecido<br>pmpro-htaccess-cache-usage: Inactivo<br>pmpro-pages:<br>account: https://www.consell81.com/reservas/<br>billing: https://www.consell81.com/cuenta-de-membresia/facturacion-de-membresia/<br>cancel: https://www.consell81.com/cuenta-de-membresia/cancelacion-de-membresia/<br>checkout: https://www.consell81.com/cuenta-de-membresia/pago-de-membresia/<br>confirmation: https://www.consell81.com/cuenta-de-membresia/confirmacion-de-membresia/<br>invoice: https://www.consell81.com/cuenta-de-membresia/factura-de-membresia/<br>levels: https://www.consell81.com/cuenta-de-membresia/niveles-de-membresia/<br>login: https://www.consell81.com/login/<br>member_profile_edit: https://www.consell81.com/cuenta-de-membresia/tu-perfil/<br>pmpro-library-conflicts: No se ha detectado ningún conflicto de bibliotecas.<br>pmpro-current-site-url: https://www.consell81.com<br>pmpro-recorded-site-url: https://www.consell81.com<br>pmpro-pause-mode: Desactivado</strong><strong><strong>

Thank you for sending this through. The cron jobs that run to expire members don’t seem to be actively running as often as they should. Please deactivate and reactivate the Paid Memberships Pro plugin to clear and restart those cron jobs. This should start expiring member’s memberships again.

Kind Regards,
Jarryd
Support Manager at Paid Memberships Pro

Because there have not been any recent updates to this topic, we will be changing the status to resolved. If you have any other questions regarding this issue please start a new topic for each question to ensure we can provide the best support possible.

Kind Regards,
Jarryd
Support Manager at Paid Memberships Pro