Problem with Extensions Cookies Consent

Hi @alfredo1216

I have identified this issue and have reported it to the devs. I will get back to you as soon as I have something from them. ??

Thank you!

Hello,

Perfect, I will be attentive to the next updates.

Thank you

Hi @alfredo1216

The update is out ??

Hello,

Updated, it already verifies if they have accepted the policies.

But I am having 2 related problems.

1. My website is in Spanish and the message “Please accept the Privacy Policy in order to comment.” is only displayed in English. I tried to translate it and I couldn’t find the string. Is it possible to personalize this message?
2. When you click on return, you return to the comments form with generated text but they are shown overlapping.

I share a video.

https://app.screencast.com/sghMj0zMjqepL

Stay tuned to your comments.

Greetings,

Hi @alfredo1216,

Glad to hear that the verification is now in place and that it works well.

1. This string is in the Blocksy Companion, because the Cookie Consent extension comes from it. Please try to translate this string from the companion using Loco Translate, it should be there. If you still can’t find it, please let us know and we’ll help.
2. That’s a very weird issue. I managed to reproduce it on your site but it did work well on my local setup. Couple of things you could try:
   • Could you please temporarily de-activate LiteSpeed Cache plugin and test the same flow again? If it works, please export your LiteSpeed settings using this button and send them over to us: https://share.cleanshot.com/7WBspjfy
   • If it doesn’t work even with LiteSpeed cache de-activated, could you please do this:
     • Export customizer settings and send them over to us. You can export them by going to Customizer -> General -> Manage Options -> Export Options
     • Export the post where you experience this like this (copy the blocks representation and paste them here or to a pastebin.com): https://share.cleanshot.com/r3f3snF8

Looking forward for your reply and thanks a lot for your colaboration.

All the best!

Hello,

1. If you could help me translate it, I would appreciate it. I already checked with Loco Translate the theme as the theme plugin and I can’t find the string.
2. I created a test site, I only have the plugins Blocksy Companion, Elementor, Loco Translate and WooCommerce. And presents the error.

I share the access link since the site will be eliminated after this issue is resolved.

https://test-site.c.wetopi.com/my-wordpress-manager?token=eyJhbGciOiJSUzI1NiIsInR5cCI6IkpXVCJ9.eyJqdGkiOiI2NDc3ZmNjZDQ4MjYwNTAwMTk1NzM2OTIiLCJ1c2VyIjoiNjJhZTcyODQ3ZTUyYWEwMDEzNzg5MjljIiwicm9sZSI6IlVTRVIiLCJpYXQiOjE2ODU1ODUxMDEsImV4cCI6MTcxNzEyMTEwMX0.WErh0PpL0nm2unDbtdSlrtsV4dapTPBSjrVlai_kcitJvHSM2ZwOfp3mFk2NerQVvGAg7R6bPTksIYzseK8hoGv_jGQY0ZVZp94vahiWLpUTjLnGucn16hD9xxaDBdi1ve-RHnVDnJw_ViqtI9F4cHZrFpAv0XGn4hdXy2wh-CpAAFdO9JUuBXtcMV3f7VwmYRl80mFvWWiyiehpHPrxgo0nSVOLPmlRaGuD3-IYrEZKCxDHiHnCPvpEf7kus39PQuiHzw7HFXtNkCO39mbZf3PVkbMBsHawZCXMES8qm2vPzpNQ7D7tBJANExfVrobDAE0nroef7Jm9DA6L8FMKhw&auth=54baaaad79fe0c657d6f76e11d0fa477

The link contains an access token, no credentials are required.

I will be attentive to your comments.

Greetings,

Hello @alfredo1216

First and foremost, please remove that login link urgently. These are not allowed on here as far as I know.

Now, regarding the Loco Translate string, this should definitely be there – https://ibb.co/LSsw1MV – but seeing how your website is in Venezuelean Spanish, you will need to create a new Venezuelean Spanish translation inside of Loco and use the Sync button to grab all the strings and make them ready for translation.

Hope this clears things up!

Thanks.

Hi @alfredo1216

Just an update on the labels issue – this has been fixed and update should be available over the next couple of days.

If you want to get this earlier, try installing this interim build of the theme – https://www.dropbox.com/s/xg50hd0366hg4ul/blocksy-1.8.91-b4.zip?dl=0

Thanks!

Hello,

I apologize, I had no knowledge about not being able to share access to temporary test environments, I cannot modify the message to remove it but I have already deleted the web page.

In relation to your answers, I was able to translate the string, will it be removed with future updates or will it remain permanently?

Regarding the superimposed text, I will wait for the official update. I have no doubt that they have corrected it.

Thank you very much for your excellent attention and time spent.

Hello @alfredo1216,

Thanks for your reply.

No, the string will not be deleted with future updates, if you placed the translation in languages/loco folder: https://share.cleanshot.com/7pKdzSYJ

Important: Please remove the staging environment that you created for us. We don’t need it, we reproduced everything locally.

We are glad to help. Please let us know if you need help with anything else.

Hello,

Received, and the test environment is deleted.

Thank you for your attention.