Problem with feed – not correct product ID

  • Resolved Alex Stark

    (@ut4utc)


    5 years, 1 month ago

    Hi there,

    I’m Alex,

    After some update, I have a problem with this plugin.

    When I create a feed for a channel (Facebook Dynamic Ads / Instagram Remarketing) my id not equal id from the woocommerce.

    This is my settings: https://prnt.sc/pjklnv

    The feed is bigger – but you can show one product – Дуб 3191. At woocommerce data – this product id = 8942. https://prnt.sc/pjlcrc

    But at feed – id different and equal 8958 if you search Дуб 3191.

    Look at this screen: https://prnt.sc/pjkp5t

    I have a lot problem with this plugin – because all the time I need to rewrite your code, because for default it not working correctly, for example – for default – it newer show correctly price:

    this is my screen with correct (when I little change code at woocommerce-sea.php) result https://prnt.sc/pjksec and with incorrect data (without my code at default settings) – https://prnt.sc/pjl03t

    With this last screen – that is my code https://prnt.sc/pjkv94 (this, not all code – just one part).

    Every update I need to rewrite original code because my marketing manager tells me – that for remarketing, code need be like that: https://prnt.sc/pjl2ye

    Where ecomm_prodid need be consist all product ID, if you stay in Catalog, like that https://prnt.sc/pjl6nk

    Please help me with this, with XML first – and if you want my help or my code – we can talking and I give you access, this is not a problem.

    • This topic was modified 5 years, 1 month ago by Alex Stark.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi Alex,

    Would you be so kind as to send us the debug.log of our plugin as it will help us understand how you have configured your product feed(s) and where you possibly made a mistake in your configuration. Instructions on how to retrieve the debug.log can be found here: https://adtribes.io/send-your-debug-log-to-support/.

    With regards to the Google Ad’s remarketing code, our plugin does not put all the product ID’s in the ecomm_prodid value of the pixel code on the catalog page. Unfortunately this is also not something we will support.

    Best,
    Eva

    Hi,

    Assuming the issue at hand has been resolved and/or our support is no longer required I am going to close this topic for housekeeping reasons.

    Don’t hesitate to reach out to us again whenever you need our help or have a question.

    All the best,
    Eva

Viewing 2 replies - 1 through 2 (of 2 total)
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