Problem with feed prices

  • Resolved danielhojnacki25

    (@danielhojnacki25)


    5 months, 2 weeks ago

    Hi.
    We have problem with Product Feed Manager for WooCommerce plugin. Our store is multicurrency and multilanguage. When we are creating feed for a Czech store where the currency is Czech crowns, the price is multiplied by the euro exchange rate, which is the default currency in the store. This is bad because prices are then dramatically inflated.

    Importantly, we were able to notice that after updating the feed settings, the prices are good for about an hour/two, and then they are already displayed badly, because they are multiplied by the euro exchange rate. Why?
    Is it a problem with some cache?
    We can share access credentials to our admin panel and FTP.

    We’ve tried hundreds of different combinations of add-on settings, disabled wprocket. Please help.
    thanks

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Md Monir Hossain

    (@monircoderex)

    Hi @danielhojnacki25,

    Thank you for reaching out to us.

    There may be a caching issue or a conflict with other plugins causing the prices to be incorrectly multiplied by the euro exchange rate after a certain period of time.

    However, could you please let us know which multi-currency plugin you are using? Currently, we have official support for WCML and Aelia Multi-currency plugin. If you are using any of them, could you please contact us through our support channel with additional information such as the feed link and screenshots of your feed attribute and feed filter sections? For security purposes, it would be better if you do not share this information on a public platform.

    Thank you for being so cooperative, and we look forward to resolving this issue for you.

    Best regards,

    Thread Starter danielhojnacki25

    (@danielhojnacki25)

    Hi,
    thanks for fast reply.
    We are using WooCommerce Multilingual & Multicurrency plugin and Product Feed Manager for WooCommerce. I just send a message on your support channel ??

    Plugin Support Md Monir Hossain

    (@monircoderex)

    Hi @danielhojnacki25,

    As we are communicating on our support channel, I am marking the thread as resolved. You can always open a ticket here if you need to.

    Thank you.

    Thread Starter danielhojnacki25

    (@danielhojnacki25)

    Hi @monircoderex
    Few days ago I send you message via your official support channel about our problem with product feed.
    Have you received the message?

    Plugin Support Md Monir Hossain

    (@monircoderex)

    Hi?@danielhojnacki25,

    We have already sent you a couple of messages from our official support channel providing you with a status update of the issue.

    Please be patient with us as work on resolve the issue.

    Best Regards,

    Thread Starter danielhojnacki25

    (@danielhojnacki25)

    Hi @monircoderex

    I have not received any news from the official support channel. Are they sent to the correct email address?
    [email protected]

    Plugin Support Md Monir Hossain

    (@monircoderex)

    Hi @danielhojnacki25,

    Yes, this is the email address: [email protected] that you provided while opening the ticket and since then we have sent you 4 email in this address. Could you please check your spam folder?

    Also if you do not find our emails on your Inbox. Then please send a new email directly at [email protected]

    Best Regards,

Viewing 7 replies - 1 through 7 (of 7 total)
  • You must be logged in to reply to this topic.