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Resolved Shadician
(@shadician)

2 years, 10 months ago
Hi,

We keep getting an error after activating Jetpack and clicking ‘Set up Jetpack’: ‘An error occurred. Please try again.’ We have troubleshooted with default, updated theme and no additional plugins and still get this error. I believe it’s related to Jetpack ignoring the SiteURL and taking the domain URL instead.

My first thought after reading the Jetpack support documentation was it was to do with the xmlprc file location as our installation is set up under https://www.exampledomain.com/wp/ rather than under the standard https://www.exampledomain.com/

But after speaking to our web host support they said:
“The installation and xmlprc files are in the correct place with the WordPress core files in the /wp directory. There is a sim-link to wp-content in that folder and the SiteURL specifies that /wp, but Jetpack will be taking the domain name only and looking for it there, ignoring the SiteURL of the website.

I have seen this behaviour before, you will need to ask Jetpack for the specific fix for this and if there any steps you need assistance with after on our end I will be happy to help.”

Can you help with this? Thank you
- This topic was modified 2 years, 10 months ago by Shadician.

Viewing 6 replies - 1 through 6 (of 6 total)

Mehdi Benchalal
(@muffinpeace)

2 years, 10 months ago

Hi @shadician

I can see that you are having an issue trying to set up Jetpack by connecting your account, and we’d be happy to take a look into that; however, we’ll need to know the URL of your website for that.

Please share it with us here, or reach out to us privately here if you don’t want it to be public.

You can also mention a link to this thread if reaching out privately.

Best,

Thread Starter Shadician
(@shadician)

2 years, 10 months ago

Hi, you can check the site at https://irishgolfer.ie/

Plugin Support Bruce (a11n)
(@bruceallen)

Happiness Engineer

2 years, 10 months ago

Hi @shadician

I’ve made a small change on our end of things. Would you please delete Jetpack and then reinstall it?

This handy guide explains that process in more detail:

https://jetpack.com/support/reconnecting-reinstalling-jetpack/#reinstalling-jetpack

You shouldn’t lose any settings or any of your stats or subscribers in doing so, as that info is stored in our system here.

Thread Starter Shadician
(@shadician)

2 years, 10 months ago

Fantastic, that has solved our issue! No problems this time. Thank you for the speedy responses and resolution.

Can I ask what you changed? Will we need to go through this process with other websites we want to use Jetpack with in the future that are set up in a similar way, or is it fixed now for all websites?

Thanks again

Plugin Support Bruce (a11n)
(@bruceallen)

Happiness Engineer

2 years, 10 months ago

The change I made was to the SiteURL field – that field is for where your WordPress installation actually resides, so I changed it to

https://irishgolfer.ie/wp/

Then Jetpack knew to look for your XMLRPC file at

https://irishgolfer.ie/wp/xmlrpc.php

Thread Starter Shadician
(@shadician)

2 years, 10 months ago

Brilliant, thank you again

Viewing 6 replies - 1 through 6 (of 6 total)

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