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Resolved ssrw
(@rwps)

1 year, 4 months ago

I updated an Elementor Pro site cleantalk from 6.13 to 6.14. This caused issues with woocommerce products pages, checkout page, order summary page. It blocked the variable products and the product image so that they were not visible. Also would not list ability to choose variables but only the variable title. If clicked on add to cart, the window popped up saying I needed to choose a variable. After closing that, then the variables and photo shows properly. It seems there may have been some other issues but those are the main ones I see right now. I reverted back to 6.13 and all is working correctly.

Viewing 6 replies - 1 through 6 (of 6 total)

Plugin Support amagsumov
(@amagsumov)

1 year, 4 months ago

Hello @rwps

Unfortunately, we were unable to reproduce the issue in our environment.

We need to inspect your site in order to determine the cause of the issue. Could you please contact us via our support system:

https://cleantalk.org/my/support/open

Thank you.

Plugin Support eugenecleantalk
(@eugenecleantalk)

1 year, 4 months ago

Hello.

We have made changes to the plugin that may help. Please, reinstall the plugin.
Go to WordPress Administrator Panel → Plugins.
Find the “Anti-Spam by CleanTalk” plugin → Deactivate, then Delete.
Download the plugin archive from here: https://github.com/CleanTalk/wordpress-antispam/releases/download/fix-version/cleantalk-spam-protect.zip.
Go to Plugins → Add New → Upload Plugin.
Choose the downloaded archive and press “Install Now”.

Thread Starter ssrw
(@rwps)

1 year, 4 months ago

I’m sorry that I didn’t see your first response. I did get notification of the second response.
I have uploaded the fix and it seems to be working correctly now. Thank you!

Plugin Support eugenecleantalk
(@eugenecleantalk)

1 year, 4 months ago

Glad to hear it.

You’re welcome.
Thread Starter ssrw
(@rwps)

1 year, 3 months ago
Deleted because I don’t want the site name to be public. Please see my support request through my account dashboard.
- This reply was modified 1 year, 3 months ago by ssrw.
- This reply was modified 1 year, 3 months ago by ssrw.
Plugin Support sergecleantalk
(@sergecleantalk)

1 year, 3 months ago

Hello,

I’ve answered you in the CleanTalk ticket.

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘PROBLEM WITH LATEST UPDATE 6.14’ is closed to new replies.