Problem with loading logo from 'Cusomizer'

  • Resolved niicaux

    (@niicaux)


    10 years, 3 months ago

    Hi there,

    I uploaded a logo earlier with no problem.
    After I created a child theme, I decided to upload the updated logo but this time when I attempt to select the image from my media window, it just does not show my media files. It just keeps on loading but nothing happens. When I exit from that window and open the Media Library normally everything just works OK.

    There is nothing that has been added to my style sheet or the functions.php file to do this. I am suspecting it has to do with the error message I received earlier that I asked about here.

    Please can anyone give me a hand here?

    Thank you,

    Nick

Viewing 6 replies - 1 through 6 (of 6 total)
  • Theme Author Tom

    (@edge22)

    Hi Nick,

    I’ve emailed you patched files for the first error – let’s see if those new files fix this issue for you.

    If not, we’ll dig deeper.

    Thanks!

    Thread Starter niicaux

    (@niicaux)

    Thank you Tom.

    I uploaded the files as instructed. I think you missed the ‘/inc’ folder in the instruction for the last two php files so I put them into the appropriate folder and I no longer have the error messages I had received earlier.
    That’s awesome.
    However, the media file library still cannot load from the ‘customizer’ window. It continues to load but nothing happens. ??
    As a result I cannot change the header as required.

    Cheers,

    Nick

    Theme Author Tom

    (@edge22)

    Hmm ok, what browser are you using?

    If possible, can you email me a temp admin login to [email protected] so I can try and upload an image and see the error myself?

    Thanks!

    Thread Starter niicaux

    (@niicaux)

    Hi Tom,

    My browser is Firefox 34.
    I am sending you an email now with more details including login details for you to look into this.

    Cheers,

    Nick

    Cheers

    Thread Starter niicaux

    (@niicaux)

    Thank you Tom.
    It was indeed the outdated infinite scroller plugin that was the culprit. Disabled it and solved the issue.

    Thank you once again for your superb support. You are the best!

    Nick

    Theme Author Tom

    (@edge22)

    Thanks! ??

Viewing 6 replies - 1 through 6 (of 6 total)
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