Problem with manual sending

Please click the following link for instructions on what info to provide support.

https://sendpress.com/support/knowledgebase/what-information-should-i-provide-in-a-support-ticket/

There is also some useful information here on troubleshooting sending emails.

https://sendpress.com/support/knowledgebase/troubleshooting-sending-email/

More concerning to me is that there is a server error when accessing the URL that we use to help you send messages. Perhaps the support information I requested above will shed some light. There may also be some errors in your Apache error logs. We may need to take a look at those to determine why it’s not working.

https://freeworshiploops.com//wp-cron.php?action=sendpress

Below is the system info that I neglected to include. Also, one other bit of information, while the manual send does not seem to work at all, if I disable the auto cron and rely on the normal wp cron system it is actually sending emails. This results in about 9 emails sent per hour, which is something and it says that the mail accounts work but I’m guessing it’s something to do with the process of moving server hosts (I’m just not sure what it could be). Should I try deleting and reinstalling the plugin? I’m happy to provide login access or email you server logs, just let me know what you require.

Thanks for your help, I do plan to upgrade to pro once I know it can work on this host and you’ve got the autoresponder feature live.

### Begin System Info ###

## Please include this information when posting support requests ##

Multi-site:               No

SITE_URL:                 https://freeworshiploops.com
HOME_URL:                 https://freeworshiploops.com

SP Version:              0.9.7.3
WordPress Version:        3.8.1

Platform:                 Apple
Browser Name:             Chrome
Browser Version:          32.0.1700.77
User Agent String:        Mozilla/5.0 (Macintosh; Intel Ma
			  c OS X 10_9_1) AppleWebKit/537.3
                          6 (KHTML, like Gecko) Chrome/32.
                          0.1700.77 Safari/537.36

Database Tables:
wp_sendpress_subscribers_event OK
wp_sendpress_report_url OK
wp_sendpress_subscribers_status OK
wp_sendpress_subscribers OK
wp_sendpress_list_subscribers OK
wp_sendpress_queue OK

Sending Method: 		  SendPress_Sender_Gmail

PHP Version:              5.3.27
MySQL Version:            5.1.55-rel12.6
Web Server Info:          Apache/2.2.22

PHP Memory Limit:         256M
PHP Post Max Size:        20M

WP_DEBUG:                 Disabled

WP Table Prefix:          Length: 3 Status: Acceptable

Show On Front:            page
Page On Front:            Home #1195
Page For Posts:           Home #1195

Session:                  Enabled
Session Name:             PHPSESSID
Cookie Path:              /
Save Path:                /home/181645/data/tmp
Use Cookies:              On
Use Only Cookies:         On

UPLOAD_MAX_FILESIZE:      2MB
POST_MAX_SIZE:            20MB
WordPress Memory Limit:   40MB
WP_DEBUG:                 Off
DISPLAY ERRORS:           On (1)
FSOCKOPEN:                Your server supports fsockopen.

ACTIVE PLUGINS:

Akismet: 2.5.9
Arconix Shortcodes: 1.2.0
BAW Post Views Count: 2.19.11
Contact Form 7: 3.6
Easy AdSense: 6.51
Google Analyticator: 6.4.7.3
Hide Admin Bar From Non-admins: 1.0
If Menu: 0.1
OnePress Social Locker: 3.0.9
Page Links To: 2.9.3
Paid Memberships Pro: 1.7.6
Peter's Login Redirect: 2.7.2
PMPro Email Confirmation: .1
PMPro Roles: 1.0
Quick Cache: 140104
SendPress: Email Marketing and Newsletters: 0.9.7.3
Video Thumbnails: 2.4.2
WordPress SEO: 1.4.24
WP-PageNavi: 2.85
WP-PostViews: 1.65
WP Bouncer: 1.1

CURRENT THEME:

deTube: 1.4.7

### End System Info ###

[Moderator Note: Please post log files between backticks or use the code button.]

It makes sense that auto cron is not working. We would need to see apache error logs to dig deeper on that.

I’m also suspicious of quick cache. Could you disable and test? I think we ran into issues with that before.

Could you also check your sending limits under settings > sending account? 9 emails per hour seems really slow. Where are you hosted?

Here is the error log that is produced when visiting the autocron link above:

[Thu Jan 30 06:56:54 2014] [warn] [client XX.XX.XX.XX] mod_fcgid: read data timeout in 40 seconds
[Thu Jan 30 06:56:54 2014] [error] [client XX.XX.XX.XX] Premature end of script headers: wp-cron.php

quick cache was already disabled (though not deactivated) but I have now deleted it entirely. No change.

Currently it has been sending 9 emails per hour via a dedicated gmail account that I have used previously to send campaigns to 2500 users without issue (at normal gmail limits).

I moved to Media Temple because they allow up to 500 emails per hour. I have tested with an account for my host domain with the same results.

Here are my sending limit settings: https://cl.ly/image/3E2v0D2q2N0S

As I was typing this I happen to reload the autocron page and it suddenly went through and I received this back:

{"queue":"1460","stuck":"1458","version":"0.9.7.3","pro":0,"limit":false,"info":{"dl":"500","hl":"125","ds":"50","hs":"21"}}

I’m confused…

UPDATE:

I upgraded to the latest version of SendPress that just dropped and suddenly the “send emails now'” button works! I switched to “send from my website” and upped the hourly and daily limits and I’m plowing through my queue!

I also tripled my timeout limit in my php.ini file and I guess we’ll see if that solves the autocron issue on a different list later.

Let me know if you have any other advice, I appreciate the help!

no prob. Keep us posted if you still need help.