Problem with No payment exists with id
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Dear,
We use QuickPay as a payment method when customers want to create a subscription.
Much of the webshop is based on subscriptions, so our webshop uses Woocommerce,
WooCommerce QuickPay ( By Perfect Solution) and Woocommerce-subscription as a plugin.One of the problems we face is the age of our users, who have active subscriptions and in frequent cases forget that their credit card has changed, or have lost their credit card.
In the last year, we had a problem in the form of non-existent payments with order IDs as in Figure 1.
Another bigger problem is when the customer knows he has a problem with the credit card, he goes to his renewal order and tries to pay again.
For example, in the case of June 10, the customer had two separate subscriptions, which were set in the same way (created every 10th of the month). The customer went to the page where the orders are, and on the “Pay” button he tried to pay the renewal order again with another credit card. Since he had two subscriptions (due to a failed payment, the subscriptions are in “On hold” status), he also had two renewal orders for which he had the option to pay again. For some reason, he managed to pay only for one of these two “pending payment” renewal orders but failed to pay another order. The checkout page showed a notice: “Not found: No payment exists with id 250282016” as in Figure 2.
Since these cases are specific and have not happened in the past, and we use these plugins for 6-7 years, is there a solution or possibility to test what causes these errors?
Have you perhaps encountered a problem like this recently?
Best regadrs,
ZoranThe page I need help with: [log in to see the link]
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