problem with orders

  • Resolved koralab

    (@koralab)


    5 months ago

    Hi, we received an email from paypal that an order has arrived but there is no trace in the order panel of this.

    What could be the problem?

    Thanks

    • This topic was modified 5 months ago by koralab.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)

  • Hi @koralab,

    Thank you for reaching out.

    I understand you received an email from PayPal that an order has arrived, but are unable to find the order in your WooCommerce order dashboard.

    Before we can dive deep into troubleshooting this issue further, could you please share a direct link to the PayPal plugin you’re using in your store? Also, please share with us a screenshot of the email you received (be sure to hide any sensitive information).

    You can use a screenshot sharing software, like https://snipboard.io/, to share screenshots here.

    Looking forward to assisting you further.

    Thread Starter koralab

    (@koralab)

    Hi, thanks! The plugin is Payment Plugins for PayPal WooCommerce

    Here the screenshot https://snipboard.io/FtQxfG.jpg

    Chiara

    Hi @koralab,

    Hi, thanks! The plugin is Payment Plugins for PayPal WooCommerce

    Thank you for confirming this.

    Did you already have a chance to use the email and check if it corresponds to one of your customers from your WooCommerce dashboard? Also, please refrain from sharing customer emails as this is a public forum.

    Thread Starter koralab

    (@koralab)

    ok, there isn’t this customer in our WooCommerce dashboard

    Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello koralab,

    Thank you for your reply.

    Has this issue happened the first time?

    Could you look into your PayPal account for additional information regarding the order that was made? Additionally, you might consider reaching out to PayPal support for further assistance.

    I also recommended reaching out to the customer and asking how they placed their order.
    This information will help me diagnose the problem.

    Looking forward to your response. ??

    Thread Starter koralab

    (@koralab)

    I found the error and it was trivial. The login button still link to the previous test site on another domain. In fact I found the order in the backend of that site.

    Thanks for the support

    Hi @koralab,

    I’m glad to hear that you were able to identify the issue. It’s quite common to overlook such details when transitioning from a test site to a live one.

    If you have a few minutes, we’d love if you could leave us a review:?https://www.ads-software.com/support/plugin/woocommerce/reviews/

Viewing 7 replies - 1 through 7 (of 7 total)
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