Problem with orders for non-logged in users who have an account in woocommerce.

  • Resolved alexskysite

    (@alexskysite)


    1 year, 5 months ago

    Hello,

    We sell online products by Woocommerce. On our website customers must first log in to make a purchase if they previously had an account. If the customer buys for the first time, the account is created automatically.

    We have a problem with placing orders in woocommerce. The system does not give any information that you need to log in if someone already has an account. Sometimes, even after logging in, the system does not allow you to proceed to payment.

    The website: https://kbednarska.pl/
    This probably happened after plugin and theme updates.

    Thanks for the helpful replies.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Andrew DS a11n

    (@druesome)

    Hi there,

    We have a problem with placing orders in woocommerce. The system does not give any information that you need to log in if someone already has an account.

    On your Checkout page, I see a prompt to log in if you already have an account:

    Sometimes, even after logging in, the system does not allow you to proceed to payment.

    Could you please provide more details on this one? Are there no payment methods displayed after logging in? Any other error messages and screenshots that you provide will be helpful in troubleshooting the problem.

Viewing 1 replies (of 1 total)
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