Problem with other categories

  • Resolved evgenistudio

    (@evgenistudio)


    6 months, 1 week ago

    Hello, why are the other categories not working for my clients, I hide only 1 category for the clients, but there are 3/4 more categories that can be seen in the store, but doesn’t work properly while the plugin is active. When I cancel it, all the categories start working correctly.

    The page I need help with: [log in to see the link]

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  • Plugin Author ThemeSupport

    (@themesupport)

    To better assist you, we need more information and context about the issue you’re experiencing on your site.

    First Steps:

    1. Update Everything: Please ensure that WordPress, all plugins, and your theme are updated to their latest versions.
    2. Check for Conflicts: If the error persists, try deactivating other plugins one by one to identify any potential conflicts.

    Next: If the problem continues after these steps, please provide us with the following:

    1. Screenshots: Share screenshots of the configuration settings for our plugin.
    2. Category Hierarchy: Include a visual representation of the category hierarchy you’ve set up in WooCommerce.

    This information will help us analyze the situation more effectively and determine any underlying issues.

    Thank you.

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