Problem with payment

This is the woocommerce status:

### WordPress Environment ###

WordPress address (URL): https://enolashoponline.it
Site address (URL): https://enolashoponline.it
WC Version: 5.8.0
REST API Version: ? 5.8.0
WC Blocks Version: ? 5.9.1
Action Scheduler Version: ? 3.3.0
WC Admin Version: ? 2.7.2
Log Directory Writable: ?
WP Version: 5.8.1
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: it_IT
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.31
PHP Post Max Size: 64 MB
PHP Time Limit: 300
PHP Max Input Vars: 1000
cURL Version: 7.71.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.7.35-cll-lve
Max Upload Size: 32 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.6.0
WC Database Prefix: wp_
Dimensione totale database: 34.05MB
Dimensione dati database: 24.76MB
Dimensione indice database: 9.29MB
wp_woocommerce_sessions: Dati: 1.48MB + indice: 0.02MB + motore InnoDB
wp_woocommerce_api_keys: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_woocommerce_attribute_taxonomies: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_woocommerce_downloadable_product_permissions: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
wp_woocommerce_order_items: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_woocommerce_order_itemmeta: Dati: 0.08MB + indice: 0.06MB + motore InnoDB
wp_woocommerce_tax_rates: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
wp_woocommerce_tax_rate_locations: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_woocommerce_shipping_zones: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_woocommerce_shipping_zone_locations: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_woocommerce_shipping_zone_methods: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_woocommerce_payment_tokens: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_woocommerce_payment_tokenmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_woocommerce_log: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_actionscheduler_actions: Dati: 0.19MB + indice: 0.22MB + motore InnoDB
wp_actionscheduler_claims: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_actionscheduler_groups: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_actionscheduler_logs: Dati: 0.11MB + indice: 0.09MB + motore InnoDB
wp_cbxuseronline: Dati: 0.06MB + indice: 0.00MB + motore InnoDB
wp_commentmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_comments: Dati: 0.05MB + indice: 0.09MB + motore InnoDB
wp_links: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_mailpoet_custom_fields: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_mailpoet_dynamic_segment_filters: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_mailpoet_feature_flags: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_mailpoet_forms: Dati: 0.06MB + indice: 0.00MB + motore InnoDB
wp_mailpoet_log: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_mailpoet_mapping_to_external_entities: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_mailpoet_newsletters: Dati: 0.08MB + indice: 0.03MB + motore InnoDB
wp_mailpoet_newsletter_links: Dati: 0.06MB + indice: 0.05MB + motore InnoDB
wp_mailpoet_newsletter_option: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_mailpoet_newsletter_option_fields: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_mailpoet_newsletter_posts: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_mailpoet_newsletter_segment: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_mailpoet_newsletter_templates: Dati: 2.52MB + indice: 0.00MB + motore InnoDB
wp_mailpoet_scheduled_tasks: Dati: 0.06MB + indice: 0.03MB + motore InnoDB
wp_mailpoet_scheduled_task_subscribers: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_mailpoet_segments: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_mailpoet_sending_queues: Dati: 1.52MB + indice: 0.03MB + motore InnoDB
wp_mailpoet_settings: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_mailpoet_statistics_bounces: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_mailpoet_statistics_clicks: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
wp_mailpoet_statistics_forms: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_mailpoet_statistics_newsletters: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_mailpoet_statistics_opens: Dati: 0.02MB + indice: 0.08MB + motore InnoDB
wp_mailpoet_statistics_unsubscribes: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
wp_mailpoet_statistics_woocommerce_purchases: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
wp_mailpoet_stats_notifications: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_mailpoet_subscribers: Dati: 0.02MB + indice: 0.13MB + motore InnoDB
wp_mailpoet_subscriber_custom_field: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_mailpoet_subscriber_ips: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_mailpoet_subscriber_segment: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_mailpoet_user_agents: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_mailpoet_user_flags: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_options: Dati: 3.05MB + indice: 0.25MB + motore InnoDB
wp_postmeta: Dati: 11.44MB + indice: 6.02MB + motore InnoDB
wp_posts: Dati: 2.47MB + indice: 0.31MB + motore InnoDB
wp_redirection_404: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
wp_redirection_groups: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_redirection_items: Dati: 0.02MB + indice: 0.09MB + motore InnoDB
wp_redirection_logs: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
wp_smush_dir_images: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_termmeta: Dati: 0.05MB + indice: 0.06MB + motore InnoDB
wp_terms: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_term_relationships: Dati: 0.06MB + indice: 0.05MB + motore InnoDB
wp_term_taxonomy: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_usermeta: Dati: 0.06MB + indice: 0.03MB + motore InnoDB
wp_users: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
wp_wcpdf_invoice_number: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_wc_admin_notes: Dati: 0.05MB + indice: 0.00MB + motore InnoDB
wp_wc_admin_note_actions: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_wc_category_lookup: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_wc_customer_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_wc_download_log: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_wc_order_coupon_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_wc_order_product_lookup: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
wp_wc_order_stats: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
wp_wc_order_tax_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_wc_product_meta_lookup: Dati: 0.05MB + indice: 0.09MB + motore InnoDB
wp_wc_reserved_stock: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_wc_tax_rate_classes: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_wc_webhooks: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_wpforms_tasks_meta: Dati: 0.02MB + indice: 0.00MB + motore InnoDB

### Post Type Counts ###

attachment: 662
custom_order_status: 1
custom-css-js: 4
customize_changeset: 17
cwginstocknotifier: 5
hongobuilder: 5
mailpoet_page: 1
nav_menu_item: 10
page: 8
post: 4
product: 161
product_variation: 259
revision: 223
shop_coupon: 3
shop_order: 38
shop_order_refund: 1
templatera: 1
vc_settings_preset: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (23) ###

FiboSearch - AJAX Search for WooCommerce: by FiboSearch Team – 1.13.0
Back In Stock Notifier for WooCommerce | WooCommerce Waitlist Pro: by codewoogeek – 2.4
CBX User Online & Last Login: by codeboxr – 1.2.4
Classic Editor: by Contributori WordPress – 1.6.2
Classic Widgets: by WordPress Contributors – 0.2
Join.chat: by Creame – 4.1.15
Simple Custom CSS and JS: by SilkyPress.com – 3.37
Hongo Addons: by Themezaa Team – 2.2
Jetpack: by Automattic – 10.2
WPBakery Page Builder: by Michael M - WPBakery.com – 6.7.0
Loco Translate: by Tim Whitlock – 2.5.5
MailPoet 3 (nuovo): by MailPoet – 3.71.2
Really Simple SSL: by Really Simple Plugins – 5.1.2
Redirection: by John Godley – 5.1.3
STWooSwatches: by SThemes – 1.1.2
SVG Support: by Benbodhi – 2.3.19
WooCommerce PayPal Payments: by WooCommerce – 1.6.1
WooCommerce PDF Invoices Italian Add-on: by laboratorio d'Avanguardia – 0.7.0.21
WooCommerce Shipping & Tax: by WooCommerce – 1.25.19
WooCommerce: by Automattic – 5.8.0
Importatore WordPress: by wordpressdotorg – 0.7
WP Add Mime Types: by Kimiya Kitani – 3.0.0
Smush: by WPMU DEV – 3.9.1

### Inactive Plugins (5) ###

Akismet Anti-Spam: by Automattic – 4.2.1
Custom Order Status for WooCommerce: by Tyche Softwares – 2.0.3
Hello Dolly: by Matt Mullenweg – 1.7.2
Templatera: by WPBakery – 1.1.12
WPBakery Page Builder: by Michael M - WPBakery.com – 6.6.0

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: right
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #19 - /
Carrello: #209 - /carrello/
Pagamento: #210 - /pagamento/
Il mio account: #211 - /mio-account/
Termini e condizioni: #3 - /policy/

### Theme ###

Name: Hongo Child
Version: 1.0
Author URL: https://www.themezaa.com
Child Theme: ?
Parent Theme Name: Hongo
Parent Theme Version: 2.2
Parent Theme Author URL: https://www.themezaa.com
WooCommerce Support: ?

### Templates ###

Overrides: hongo/woocommerce/archive-product.php
hongo/woocommerce/cart/cart-shipping.php
hongo/woocommerce/cart/cart-totals.php
hongo/woocommerce/cart/cart.php
hongo/woocommerce/cart/cross-sells.php
hongo/woocommerce/cart/mini-cart.php
hongo/woocommerce/cart/proceed-to-checkout-button.php
hongo/woocommerce/cart/shipping-calculator.php
hongo/woocommerce/checkout/form-billing.php
hongo/woocommerce/checkout/form-checkout.php
hongo/woocommerce/checkout/form-coupon.php
hongo/woocommerce/checkout/form-login.php
hongo/woocommerce/checkout/form-pay.php
hongo/woocommerce/checkout/form-shipping.php
hongo/woocommerce/checkout/payment.php
hongo/woocommerce/checkout/review-order.php
hongo/woocommerce/checkout/thankyou.php
hongo/woocommerce/content-product.php
hongo/woocommerce/content-single-product.php
hongo/woocommerce/content-widget-product.php
hongo-child/woocommerce/emails/customer-processing-order.php
hongo/woocommerce/global/breadcrumb.php
hongo/woocommerce/global/form-login.php
hongo/woocommerce/global/quantity-input.php
hongo/woocommerce/global/wrapper-end.php
hongo/woocommerce/global/wrapper-start.php
hongo/woocommerce/loop/add-to-cart.php
hongo/woocommerce/loop/loop-end.php
hongo/woocommerce/loop/loop-start.php
hongo/woocommerce/loop/orderby.php
hongo/woocommerce/loop/pagination.php
hongo/woocommerce/loop/result-count.php
hongo/woocommerce/loop/sale-flash.php
hongo/woocommerce/myaccount/dashboard.php
hongo/woocommerce/myaccount/form-edit-address.php
hongo/woocommerce/myaccount/form-login.php
hongo/woocommerce/myaccount/form-lost-password.php
hongo/woocommerce/myaccount/my-account.php
hongo/woocommerce/myaccount/navigation.php
hongo/woocommerce/myaccount/orders.php
hongo/woocommerce/notices/error.php
hongo/woocommerce/notices/notice.php
hongo/woocommerce/notices/success.php
hongo/woocommerce/order/form-tracking.php
hongo/woocommerce/order/order-details.php
hongo/woocommerce/order/order-downloads.php
hongo/woocommerce/product-searchform.php
hongo/woocommerce/single-product/add-to-cart/external.php
hongo/woocommerce/single-product/add-to-cart/grouped.php
hongo/woocommerce/single-product/add-to-cart/simple.php
hongo/woocommerce/single-product/add-to-cart/variable.php
hongo/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php
hongo/woocommerce/single-product/add-to-cart/variation.php
hongo/woocommerce/single-product/meta.php
hongo/woocommerce/single-product/price.php
hongo/woocommerce/single-product/product-image.php
hongo/woocommerce/single-product/product-thumbnails.php
hongo/woocommerce/single-product/rating.php
hongo/woocommerce/single-product/related.php
hongo/woocommerce/single-product/sale-flash.php
hongo/woocommerce/single-product/stock.php
hongo/woocommerce/single-product/tabs/additional-information.php
hongo/woocommerce/single-product/tabs/description.php
hongo/woocommerce/single-product/tabs/tabs.php
hongo/woocommerce/single-product/title.php
hongo/woocommerce/single-product/up-sells.php
hongo/woocommerce/single-product-reviews.php
hongo/woocommerce/single-product.php
hongo/woocommerce/content-product_cat.php

### WooCommerce PayPal Payments ###

Onboarded: Yes
Shop country code: IT
PayPal card processing available in country: Yes
Pay Later messaging available in country: No
Vault enabled: Yes

### Action Scheduler ###

Completato: 663
Oldest: 2021-09-27 10:33:49 +0200
Newest: 2021-10-20 14:36:47 +0200

### Status report information ###

Generated at: 2021-10-20 14:41:10 +02:00

Hola,
yo he tenido el mismo problema.
Se queda el pedido en pendiente de pago y no se paga. Además, como es un artículo virtual no le llegan los correos y no puede ver el producto.
?Cómo lo podemos hacer?

Hi @as88designer

Apologies for the late response.

Only one order should be created per customer. It will be created right away when the PayPal smart button was clicked though.
Were you using the PayPal Card Processing for credit card payments when multiple orders were created?

To learn more about these orders, we would be interested in your plugin log files. These log files are only written when “Logging” is enabled in the plugin settings.
If enabled, then every transaction will create a log entry that can be accessed from here:
WooCommerce > Status > Logs > select “woocommerce-paypal-payments-[…]” in the dropdown and click on view.?

If “Logging” was not yet enabled, could you please enable it and then try to create an order so that the error message is saved?
You can share the log either here in the forums or privately with us from here:
https://paypal.inpsyde.com/docs/request-support/
Thanks!

Kind regards,
Niklas