Problem with Paypal Checkouts – No trx will process

  • Resolved chucklebum0205

    (@chucklebum0205)


    3 years, 2 months ago

    Hi,

    I’m getting unusual paypal declines with reference to the below – interestingly Paypal pro (separate plugin) processes transactions fine and the old Paypal express checkout plugin (with the same API details) also processes transactions fine but this new plugin refuses to process successfully. The error in the logs is below:

    2022-01-04T20:37:53+00:00 DEBUG POST https://api.paypal.com/v1/billing-agreements/agreement-tokens
Request Body: {"description":"Checking if reference transactions are enabled","payer":{"payment_method":"PAYPAL"},"plan":{"type":"MERCHANT_INITIATED_BILLING","merchant_preferences":{"return_url":"https:\/\/example.com\/return","cancel_url":"https:\/\/example.com\/cancel","skip_shipping_address":true}}}
Response Debug ID: e22387da9553a
Response: Array
(
    [code] => 403
    [message] => Forbidden
)

Response Body: {"name":"AUTHORIZATION_ERROR","debug_id":"e22387da9553a","message":"Authorization error","information_link":"https://developer.paypal.com/webapps/developer/docs/api/#AUTHORIZATION_ERROR","details":[{"name":"REFUSED_MARK_REF_TXN_NOT_ENABLED","message":"This merchant account is not permitted to create Merchant Initiated Billing Agreement"}]}

    Does anyone know why I might be receiving these error messages with this new plugin yet all is fine with the old Paypal express plugin as my platform, PayPal account etc has not changed.

Viewing 1 replies (of 1 total)
  • Plugin Support Syde Joost

    (@joostvandevijver)

    Hello @chucklebum0205

    thank you for reaching out to us, we are here to help.
    This notification is indeed confusing and we will adjust this soon to not show anymore. This notification is actually not telling the payment failed, but only informs that Reference Transactions for this merchant is not activated on his account. Other than that this notification should not have any effect on the payments. Are you seeing these failed orders in your order overview?

    If you are experiencing failing payments, there are probably other logs for that. If you want, we can take a look at them, but we would need to receive the entire logs. Also, the system report would be useful for us to have a better overview of your setup.
    You can copy the logfiles from here:
    – WooCommerce > Status > Get system report > Copy for support
    – WooCommerce > Status > Logs > select “woocommerce-paypal-payments-integration-\[…\]” in the dropdown and click on view.

    If you don’t feel comfortable sharing those details on a public forum, please open a ticket with our service desk. You can find the instruction for this here: https://paypal.inpsyde.com/docs/request-support/
    (please add the URL of this thread in the ticket as well)

    Kind regards,
    Joost

    • This reply was modified 3 years, 2 months ago by Syde Joost.
Viewing 1 replies (of 1 total)
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