• Resolved vahidchoupani

    (@vahidchoupani)


    hello
    we have problem with Persian version. when we make a quiz characters changed to ???s and we dont know how to fix it
    we use enfold theme

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor ustimenko

    (@ustimenko)

    It’s your DB charset issue. Show the database tables details from plugin’s “Support” page.

    Thread Starter vahidchoupani

    (@vahidchoupani)

    Technical details

    Browser Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/72.0.3626.119 Safari/537.36

    PHP version 7.1.26

    PHP extensions bcmath, calendar, Core, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, imap, intl, ionCube Loader, json, libxml, litespeed, mbstring, mcrypt, mysqli, mysqlnd, openssl, pcre, PDO, pdo_mysql, pdo_sqlite, Phar, posix, Reflection, session, SimpleXML, soap, sockets, SourceGuardian, SPL, sqlite3, standard, timezonedb, tokenizer, wddx, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib

    PHP settings
    disable_functions: show_source, system, shell_exec, passthru, exec, popen, proc_open, mail

    error_log: error_log

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    MySQL server version 5.7.25

    MySQL engines
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    DEFAULT: MyISAM

    NO: FEDERATED

    MySQL table status
    MyISAM@10, utf8mb4_unicode_ci, Dynamic
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    wp_users: 4 rows

    MyISAM@10, latin1_swedish_ci, Dynamic
    wp_duplicator_packages: 1 rows

    wp_t_answers: 134 rows

    wp_t_computed_variables: 0 rows

    wp_t_field_values: 0 rows

    wp_t_fields: 0 rows

    wp_t_formulas: 4 rows

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    MyISAM@10, latin1_swedish_ci, Fixed
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    MyISAM@10, utf8_general_ci, Dynamic
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    MyISAM@10, utf8mb4_unicode_ci, Fixed
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    InnoDB@10, utf8_general_ci, Dynamic
    wp_wp_quiz_emails: 0 rows

    wp_wp_quiz_fb_plays: 0 rows

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    MyISAM@10, utf8mb4_unicode_520_ci, Dynamic
    wp_wp_quiz_play_data: 0 rows

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    MyISAM@10, utf8mb4_unicode_520_ci, Fixed
    wp_yoast_seo_meta: 239 rows

    WordPress version 4.9.9

    Plugins
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    Async JavaScript: 2.18.12.10

    Duplicator: 1.2.52

    Easy WP SMTP: 1.3.8

    HC Custom WP-Admin URL: 1.4

    Interact Quiz Embed: 3.0.7

    LayerSlider WP: 6.7.6

    WordPress Font Uploader: 2.0

    wp-jalali: 5.0.1

    Wp-testing: 0.21.15

    WP Colorbox: 1.1.2

    WP Live Chat Support: 8.0.23

    WP Quiz Pro: 1.2.21

    Yoast SEO Premium: 9.3

    Plugin Contributor ustimenko

    (@ustimenko)

    What is in your config value for DB_CHARSET?

    hi its latin1_swedish_ci and we find out that we should change it to utf8mb4_unicode_ci
    are we most change all the settings for all plugin tables?

    Plugin Contributor ustimenko

    (@ustimenko)

    Change it in config, unsinstall plugin then install again. It will remove all plugin’s tables and the recreate with correct encoding.

Viewing 5 replies - 1 through 5 (of 5 total)
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