problem with plugin

  • Resolved pepijk

    (@pepijk)


    3 years ago

    Hello I have a issue with a plugin. I can’t see the cookie banner. When I activated the Complianz plugin I can’t see my pop up on the right side. And the cookie banner is also not showing. The issue is the plugin WP CTA. How can I fixed that? Thanks!

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Contributor jarnovos

    (@jarnovos)

    Hi @pepijk,

    I installed this plugin: https://www.ads-software.com/plugins/easy-sticky-sidebar/

    But everything still seems to be working as expected (screenshot here).

    Could you provide an URL to your website, so we can look into the current behavior? Additionally, perhaps you could provide us with the steps we need to take to reproduce this issue?

    Kind regards,
    Jarno

    Thread Starter pepijk

    (@pepijk)

    Hi thanks for your quick reply! the url is: https://coachhero.nl Hope you can help with this!

    Kind regards Michelle

    Plugin Contributor jarnovos

    (@jarnovos)

    Hoi @pepijk,

    I see the Cookie Banner appearing on your website, please find a screenshot attached here: https://i.snipboard.io/8dAeyT.jpg

    Could you try visiting your website in an Incognito window, to see if this causes it to appear on your end as well?

    As for the CTA plugin, I couldn’t immediately find any active pop-ups on this website, both with Complianz enabled and in Safe Mode (in which it does not block anything). Have you already set this pop-up to “Live” in the CTA plugin?

    Kind regards,
    Jarno

    Thread Starter pepijk

    (@pepijk)

    Hi The banner is on the right side… in orange. The text is: Hulp nodig bij je keuze? Can you see that banner also? And the plugin Complianz works good at your screenshot.

    Thanks!

    Thread Starter pepijk

    (@pepijk)

    Sorry I don’t see the WP CTA banner on the ride side. The banner is active. Can you please make a screenshot for me with the WP CTA banner?

    Plugin Contributor jarnovos

    (@jarnovos)

    Hi @pepijk,

    Complianz does indeed work fine on your website (tested in Chrome and Firefox, both Incognito and ‘regular’ browsing).

    I haven’t seen the WP CTA banner appear during my tests, though this seems unrelated to Complianz (as it does not appear in Complianz Safe Mode either).

    Perhaps the WP CTA support team could provide further assistance with that?

    Kind regards,
    Jarno

Viewing 6 replies - 1 through 6 (of 6 total)
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