Problem with plugin

Hi @annariver

Thanks for your patience, we are returning from a long holiday weekend in the US. ?? Please review the following links before we continue:

https://www.ads-software.com/support/topic/before-you-post-please-read/ (esp. the basic troubleshooting section)

and

https://www.ads-software.com/plugins/woocommerce-gift-wrapper/#the%20popup%20%28modal%29%20doesn%27t%20work%20with%20my%20theme

Thank you!

hi @annariver

Are you still there? If you still need help with this issue, please review the documentation we sent previously to confirm whether this is simply a theme/plugin conflict, and then send us more detail. Briefly activating a WordPress core theme like twentytwentythree can help you rule out if it’s your theme or not. We can’t help without hearing more from you. If we don’t hear back after a while we will close this support topic. Thank you for understanding!

Hi guys I consulted the documentation, and it is a problem with the theme.

Thanks for your plug in.

• This reply was modified 1 year, 5 months ago by annariver.

You’re welcome. You still have options. Usually themes are simple to fix (with developer help). Also, we have included a slidedown and checkbox option for people/themes who cannot use the modal. Good luck with your project!