Problem with postcode validation

  • Resolved adig25

    (@adig25)


    4 months, 2 weeks ago

    Hi people,

    I m in desperate need for help.

    I get the error “postcode / ZIP is not formatted correctly.” My store is configured to sell only to the united states so the issue is with US postcodes.

    When I deactivated the woocommerce tax plugin, I don’t have an issue anymore. However, I want to have this plugin live so it can auto-calculate the taxes for me.

    P.s. I have not put my website in the details here because now it works, due to the tax plugin being off.

    Here is my sys configuration below:

    System Status Report

    ### WordPress Environment ###

WordPress address (URL): [Redacted]
Site address (URL): [Redacted]
WC Version: 9.0.2
Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.
Action Scheduler Version: ? 3.8.0
Log Directory Writable: ?
WP Version: 6.5.5
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.33
PHP Post Max Size: 1 GB
PHP Time Limit: 3000
PHP Max Input Vars: 6000
cURL Version: 8.7.1
OpenSSL/1.1.1w

SUHOSIN Installed: –
MySQL Version: 5.7.23-23
Max Upload Size: 1 GB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

[REDACTED]

### Post Type Counts ###

attachment: 3142
cartflows_flow: 1
cartflows_step: 3
consultant: 1
custom_css: 5
elementor_font: 1
elementor_icons: 2
elementor_library: 106
envato_tk_import: 3
jet-engine: 1
jet-woo-builder: 16
mailpoet_page: 1
mastermega_content: 1
mc4wp-form: 1
nav_menu_item: 128
oembed_cache: 61
page: 70
penci_builder: 5
penci-block: 1
pluginops_forms: 3
post: 252
product: 25
product_variation: 15
residency: 1
revision: 1169
rivax-template: 17
shop_order: 3
shop_order_refund: 1
tt_font_control: 1
visa: 1
wp_global_styles: 1
wpcf7_contact_form: 1
wpcode: 2
wpdiscuz_form: 1
wpforms: 3
wptb-tables: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (37) ###

Redux Framework: by Team Redux – 4.4.17
Antispam Bee: by pluginkollektiv – 2.11.6
Elementor Blocks for Gutenberg: by Elementor.com – 1.1.4
Buttonizer - Smart Floating Action Button: by Buttonizer – 3.4.4
Classic Widgets: by WordPress Contributors – 0.3
Cloudflare: by Cloudflare
Inc. – 4.12.7

CMB2: by CMB2 team – 2.11.0
Columns Addons: by Dannci – 1.1
Ele Custom Skin: by Dudaster.com – 3.1.9
Elementor Pro: by Elementor.com – 3.22.1
Elementor: by Elementor.com – 3.22.3
Envato Elements: by Envato – 2.0.13
Facebook for WooCommerce: by Facebook – 3.2.5
Favicon by RealFaviconGenerator: by Philippe Bernard – 1.3.30
Google Listings and Ads: by WooCommerce – 2.7.6
Header and Footer Scripts: by Digital Liberation – 2.2.1
JetWooBuilder For Elementor: by Crocoblock – 2.1.12
Mailchimp for WooCommerce: by Mailchimp – 4.1
MC4WP: Mailchimp for WordPress: by ibericode – 4.9.13
MailPoet: by MailPoet – 4.55.0
One Click Demo Import: by OCDI – 3.2.1
OoohBoi Steroids for Elementor: by OoohBoi – 2.1.6
Raveen Addon: by Rivax Studio – 1.2
Redirection: by John Godley – 5.4.2
ShortPixel Image Optimizer: by ShortPixel - Convert WebP/AVIF & Optimize Images – 5.6.2
Temporary Login Without Password: by StoreApps – 1.8.3
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.24.4

WooCommerce.com Update Manager: by Automattic – 1.0.3
WooPayments: by Automattic – 7.8.1
WooCommerce PayPal Payments: by WooCommerce – 2.8.1
WooCommerce Shipping & Tax: by WooCommerce – 2.6.1
WooCommerce: by Automattic – 9.0.2
Wordfence Security: by Wordfence – 7.11.6
Yoast SEO: by Team Yoast – 23.0
WP File Manager: by mndpsingh287 – 7.2.9
WP Rocket: by WP Media – 3.16.2.1
Easy Forms for Mailchimp: by Code Parrots – 6.9.0

### Inactive Plugins (20) ###

Ajax Search Lite: by Ernest Marcinko – 4.12
Akismet Anti-spam: Spam Protection: by Automattic - Anti-spam Team – 5.3.2
Atomic Blocks - Gutenberg Blocks Collection: by atomicblocks – 2.9.0
CartFlows: by CartFlows Inc – 2.0.8
Contact Form 7: by Takayuki Miyoshi – 5.9.6
Easy Theme and Plugin Upgrades: by Chris Jean – 2.0.2
Editor Plus: by Munir Kamal – 2.10.0
Envato Market: by Envato – 2.0.11
Essential Addons for Elementor: by WPDeveloper – 5.9.25
Genesis Blocks: by StudioPress – 3.1.3
Hello Dolly: by Matt Mullenweg – 1.7.2
Kit: by Kit.co – 1.1.1
MailOptin - Lite: by MailOptin Popup Builder Team – 1.2.70.0
Master Addons for Elementor: by Jewel Theme – 2.0.6.3
ProfilePress: by ProfilePress Membership Team – 4.15.10
Stackable - Gutenberg Blocks: by Gambit Technologies
Inc – 3.13.2

TGM Plugin Activation: by griffinjt
garyj
jrf – 2.5.0-dev

Ultimate Author Box Lite: by AccessPress Themes – 1.1.4
Widget Options: by Widget Options Team – 4.0.6.1
WooCommerce Cart Abandonment Recovery: by CartFlows Inc – 1.3.0

### Dropin Plugins () ###

advanced-cache.php: advanced-cache.php
db-error.php: db-error.php
maintenance.php: maintenance.php

### Must Use Plugins (3) ###

Endurance Browser Cache: by Mike Hansen – 0.4
Endurance Page Cache: by Mike Hansen – 2.2.1
SSO: by Garth Mortensen
Mike Hansen – 0.4


### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?
Enforce Approved Product Download Directories: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: –

### Logging ###

Enabled: ?
Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
Retention period: 30 days
Level threshold: –
Log directory size: 1 MB

### WC Pages ###

Shop base: #11402 - /shop/
Cart: #38 - /cart/
Checkout: #39 - /checkout/
My account: #41260 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Raveen
Version: 1.7
Author URL: https://themeforest.net/user/rivaxstudio/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: /home2/remotet5/public_html/wp-content/plugins/jet-woo-builder/templates/woocommerce/cart/cart-empty.php
/home2/remotet5/public_html/wp-content/plugins/jet-woo-builder/templates/woocommerce/cart/cart.php
/home2/remotet5/public_html/wp-content/plugins/jet-woo-builder/templates/woocommerce/checkout/form-checkout.php
/home2/remotet5/public_html/wp-content/plugins/jet-woo-builder/templates/woocommerce/checkout/thankyou.php
raveen/woocommerce/emails/customer-completed-order.php
raveen/woocommerce/global/wrapper-end.php
raveen/woocommerce/global/wrapper-start.php
/home2/remotet5/public_html/wp-content/plugins/jet-woo-builder/templates/woocommerce/myaccount/dashboard.php
/home2/remotet5/public_html/wp-content/plugins/jet-woo-builder/templates/woocommerce/myaccount/form-login.php
/home2/remotet5/public_html/wp-content/plugins/jet-woo-builder/templates/woocommerce/myaccount/my-account.php
/home2/remotet5/public_html/wp-content/plugins/jet-woo-builder/templates/woocommerce/myaccount/orders.php
/home2/remotet5/public_html/wp-content/plugins/jet-woo-builder/templates/woocommerce/content-product_cat.php


### WooPayments ###

Version: 7.8.1
Connected to WPCOM: Yes
WPCOM Blog ID: 171453664
Account ID: acct_1PMpddC0iSjya8nl
Payment Gateway: Enabled
Test Mode: Disabled
Enabled APMs: card
WooPay: Not eligible
Apple Pay / Google Pay: Disabled
Fraud Protection Level: basic
Multi-currency: Enabled
Auth and Capture: Enabled
Documents: Enabled
Logging: Disabled

### MailPoet ###

Sending Method: PHPMail
Send all site's emails with: Default WordPress sending method
Task Scheduler method: WordPress
Cron ping URL: https://www.remotetribe.life?mailpoet_router&endpoint=cron_daemon&action=ping

### WooCommerce PayPal Payments ###

Onboarded: ?
Shop country code: US
WooCommerce currency supported: ?
Advanced Card Processing available in country: ?
Pay Later messaging available in country: ?
Webhook status: –
PayPal Vault enabled: –
ACDC Vault enabled: –
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: –
Subscriptions Mode: Disabled

### Admin ###

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customize-store
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
product-custom-fields
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
pattern-toolkit-full-composability
product-pre-publish-modal
settings
async-product-editor-category-field
launch-your-store
product-editor-template-system

Daily Cron: ? Next scheduled: 2024-07-11 09:17:54 +00:00
Options: ?
Notes: 87
Onboarding: completed

### Action Scheduler ###

Canceled: 5
Oldest: 2024-06-22 14:33:39 +0000
Newest: 2024-07-08 19:19:50 +0000

Complete: 726
Oldest: 2024-06-09 20:52:04 +0000
Newest: 2024-07-10 17:12:53 +0000

Failed: 78
Oldest: 2022-10-26 01:43:03 +0000
Newest: 2024-06-01 08:00:16 +0000

Pending: 4
Oldest: 2024-07-11 03:00:00 +0000
Newest: 2024-07-11 16:23:25 +0000


### Status report information ###

Generated at: 2024-07-10 18:03:35 +00:00
    • This topic was modified 4 months, 2 weeks ago by adig25.
    • This topic was modified 4 months, 2 weeks ago by adig25.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @adig25

    This could be due to incorrect settings in the WooCommerce Tax settings or a conflict with another plugin. To better understand the situation, are you using a checkout block or shortcode on the checkout page?

    Since this forum is dedicated to support related to the WooCommerce core plugin, I’d suggest posting in the WooCommerce Shipping & Tax dedicated support forum for further help with this. Here is a direct link to their support forum: https://www.ads-software.com/support/plugin/woocommerce-services/

    We look forward to assisting you further.

    Thread Starter adig25

    (@adig25)

    Thanks a lot. I use jetwoobuilder plugin and used that to design the checkout page with their widget. They told me it’s not from their side.

    Hey, @adig25!

    Thanks for confirming!

    As my colleague mentioned, this forum is excusive to the WooCommerce core plugin, so we can’t help with other plugins (even from us) here.

    Can you please open a thread on the ?WooCommerce Shipping & Tax?dedicated support forum, and include the link to this thread so we can continue to help you with this issue?

    Have a wonderful day!

    Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @adig25

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem!

    If you have further questions, please feel free to open a new topic.

    Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)
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