• Resolved pointsev3n

    (@pointsev3n)


    Hi there,

    we’re getting a weird error on this site; it’s impossibile to select a product variation on desktop (you can’t just click the button) and we get the error “please select a variation first” on mobile. Weird thing is it happens only with Safari, but it works perfectly on Chrome/Brave/etc.

    We already tried to disable optimization plugin, SG optimizer and all that jazz.

    Any idea? Thanks!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • laceyrod

    (@laceyrod)

    Automattic Happiness Engineer

    Hi @pointsev3n

    Thanks for reaching out.

    I was able to view the product in Safari and noticed the same issue.

    Typically, issues like these are caused by a conflicting plugin or theme installed on the site. In order to troubleshoot this further, would you mind taking the following steps?:

    – Temporarily switch to one of our default themes, such as Storefront, to ensure that this isn’t a theme compatibility issue. Once you switch themes, does everything function as expected?

    – If not and we can rule out the theme compatibility issue, we also recommend deactivating all plugins except for WooCommerce to see if this resolves the issue at that point. If it does, then you would need to activate each plugin, one at a time, to see if you can find the conflicting extension/plugin.

    Of course, you’ll want to backup your site content before making any changes, and you could always duplicate the site for testing purposes if you don’t want to interrupt the live site.

    I realize that you’ve tested by deactivating a few plugins, but ideally you’d need to run a full conflict test by taking the steps above. For a full guide on conflict testing, please see: https://docs.woocommerce.com/document/woocommerce-self-service-guide/

    Hope this helps!

    Thread Starter pointsev3n

    (@pointsev3n)

    Hi @laceyrod ,

    thank you so much for your input. We’ll try all of this and update the topic accordingly.

    Kind regards,

    Marco

    Plugin Support Tseten a11n

    (@tibetanitech)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 3 replies - 1 through 3 (of 3 total)
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