• Resolved theox89

    (@theox89)


    Hello,
    I’m having issues with products that I have set to “show only in search results”. They don’t sync to Facebook, even though in every variation it’s set to “sync and show in catalog”.

    How can I solve the issue?

    Regards,
    Mateo Sina.

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support John Coy a11n

    (@johndcoy)

    Automattic Happiness Engineer

    Hi @theox89

    It’s likely best to remove all products from Facebook using the “Delete from Facebook” option within WooCommerce on the Edit Product page.

    This will ensure whatever data was synced for this product is removed, allowing for you to resync the individual product again with the correct configuration.

    If you have so many products and don’t want to do this for each product, you can use the snippet here for help deleting all products from Facebook for all products:

    https://docs.woocommerce.com/document/facebook-for-woocommerce/facebook-for-woocommerce-delete-or-reset-all-facebook-products/

    Thread Starter theox89

    (@theox89)

    Hello John,
    thank for your reply. I don’t have the option to “Delete from Facebook” for those products. In the Facebook section it’s written “This product is not yet synced to Facebook.”.

    From what I can see, products which are visibile to both the shop page and the search result get synced, while those that I put visibility as “Search results only” don’t.

    Can it be related to the plugin’s code?

    Regards,
    Mateo Sina.

    Plugin Support fevered – a11n

    (@fevered)

    Hey there,

    Thank you for those details! Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

    Additionally, can you link to the product on the front end site so we can have a closer look?

    Thread Starter theox89

    (@theox89)

    Well can I send the report anywhere in private? It’s a live website and I don’t want everybody to see sensitive data.

    Here it is a product that doesn’t sync to Facebook: https://hopy-shop.it/prodotto/abito-fantasia-animalier/

    Regards,
    Mateo Sina.

    Plugin Support Sol J. a11n

    (@solstudioim)

    Hi @theox89

    >Well can I send the report anywhere in private? It’s a live website and I don’t want everybody to see sensitive data.

    I understand and fully respect that.

    Could you double-check if you have more than one catalogs on Facebook? Sometimes this is the issue. So actually, the sync is done to a different catalog.

    You can visit this page when you’re logged in to Facebook to check: https://business.facebook.com/settings/product-catalogs/

    If there is more than one catalog, you can remove the one that is not synced to WooCommerce. Also you can check if the product in question is synced in one of the catalogs

    If you have any other questions, do not hesitate to let us know!

    Thread Starter theox89

    (@theox89)

    Hello @solstudioim, I have only one catalogue attached to the website and the item is within that catalogue.

    Can it be a coding problem that when a product isn’t set to “show in catalogue and search results” than the plugin excludes it from Facebook sync?

    Hi @theox89,

    Can it be a coding problem that when a product isn’t set to “show in catalogue and search results” than the plugin excludes it from Facebook sync?

    That is possible, if you set it to show in Catalog and Search Results and change the catalog in question/remove the others, then re-sync, does the issue abate?

    Let us know!

    Plugin Support AJ a11n

    (@amandasjackson)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Thread Starter theox89

    (@theox89)

    I actually didn’t see that there was a response. I’ll try it out as soon as possible and let you know. Thanks anyway.

Viewing 9 replies - 1 through 9 (of 9 total)
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