problem with reconnecting: Heads up!

  • Resolved onedd

    (@onedd)


    3 years, 7 months ago

    Hi guys!

    I’m trying to sync WooCommerce with Facebook. After the first configuration, where there aren’t any problems, WordPress shows this alert on the page of the configuration: ” Heads up! It looks like there was a problem with reconnecting your site to Facebook “. Moreover after the configuration there is only the page number, so pixel, business manager account and the other fields are empty. I Tried several times to reconnect Facebook with my site but the problem persist. I disabled all firewall on my site too.

    Can you help me?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Bernat Torras (a11n)

    (@bernattorras)

    Hi there,

    Can you please try to enable the debug option in Marketing>Facebook>Connection and try to reconnect to see if any errors are logged in WooCommerce>Status>Logs?

    You’ll need to open the logs selector at the top right side of the page to see if a new ‘facebook’ log has been created there. If that’s the case, please share its contents with us here.

    Thanks,

    Nico

    (@nicolamustone)

    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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