Problem with recurring donations on card payments

  • Resolved heyeco

    (@heyeco)


    1 year, 11 months ago

    Hello!

    I have a problem with recurring donations on card payments. I think it’s not a problem with Give WP, but honestly, I’m desperate and don’t know who to consult anymore. I would be eternally grateful if you could guide me.

    When a subscription is made, the first payment enters correctly. But renewals are cancelled with the ‘Ds_Response 180’ error. This means that the bank does not approve the operation, apparently. The bank’s technical support says it happens because of a card’s security protocol and the user must validate the payment manually on each renewal. Obviously, this validation is not necessary in a normal subscription process, so I don’t understand where the problem lies ??

    This happens in all card subscriptions, with different banks and in the payment of different amounts.

    And the gateway (Redsys) support basically said they won’t help me in any way because it’s not their fault (I know it’s not your fault either, but please help?).

    Any ideas?

    Thanks a lot!

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Matheus Martins

    (@matheusfd)

    Hey, @heyeco.

    Glad you reached out.

    Because the Recurring Donations is a paid add-on, we are not allowed to support it here. Instead, please send us a message using your GiveWP.com account under https://givewp.com/priority-support/.

    You said that you are using Redsys, correct? If Redsys need a monthly approval by the donor, then the developers of the payment gateway will need to implement this logic on the plugin they developed. That’s not something fixable on the GiveWP side, but on the payment gateway side, which was created by Redsys’ developers.

    ?Please let us know if you have further questions or need additional assistance!

Viewing 1 replies (of 1 total)
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