problem with reviews in WooCommerce

  • Hi, I’ve got a big problem. When someone wants to add a review of my product, I get the message with the content of the review on WordPress but after accepting the review, the content disappers and instead you see only “review for…name of the product” and the stars that’s it! I lost already a few of the reviews because after accepting then they just disappeared.
    Please help! On other blogs people have no problems with reviews from WooCommerce it’s seems to be a problem with the theme.
    I need help.
    Thanks

    The page I need help with: [log in to see the link]

Viewing 12 replies - 1 through 12 (of 12 total)
  • Theme Author Patryk Kachel

    (@limestreet)

    Hi @dorothy1718

    I can’t reproduce the issue on my testing website… It may be issue caused by the plugins – did you try to disable plugins one by one and see what happens? Especially those related to comments – as reviews in WooCommerce are basically WordPress comments.

    Best,
    Patryk

    Thread Starter dorothy1718

    (@dorothy1718)

    Ive tried nothing works. The reviews should as you suggested as comments to be approved but I don’t have any plugins connected to comments. Before the accepting the reviews have content than after you approve it disappears and there is only “review for .. name of the product “and the stars. It must be something with the theme than. Please help.
    Take care

    Theme Author Patryk Kachel

    (@limestreet)

    Before the accepting the reviews have content than after you approve it disappears and there is only “review for .. name of the product “and the stars

    This is happening on back-end? Review content disappear on back-end too? Can you see reviews in comment tab on back-end?

    Thread Starter dorothy1718

    (@dorothy1718)

    I can see the reviews in WordPress before I click “approve the comment “. After I do it, it disappears and “review for…” appears instead. ;(

    Theme Author Patryk Kachel

    (@limestreet)

    Could you open a ticket here -> https://blogonyourown.com/submit-a-ticket/
    And share the screenshots of:
    – plugins installed
    – reviews in WordPress dashboard

    Theme Author Patryk Kachel

    (@limestreet)

    One more thing @dorothy1718 – did you try to switch the theme to default one? It’s still the same?
    I’m asking because it’s not possible that theme is removing reviews… As theme has nothing to do with reviews. At worst it could display them incorrectly…

    Thread Starter dorothy1718

    (@dorothy1718)

    I will try this. I’ve sent what you’ve asked for. Do I need to activate the account there on this blog on you own? I ve taped my mails there and the photos for you . Did you get this ?

    Thread Starter dorothy1718

    (@dorothy1718)

    I’m afraid that when I deactivate the theme my settings will change.

    Theme Author Patryk Kachel

    (@limestreet)

    I received everything and replied there ??

    Theme Author Patryk Kachel

    (@limestreet)

    I’m afraid that when I deactivate the theme my settings will change.

    Theme related settings should be secure if you just disable/enable theme.

    Theme Author Patryk Kachel

    (@limestreet)

    Please make backup to be 100% secure.

    Thread Starter dorothy1718

    (@dorothy1718)

    Is working now… What have I done ? I will think and let you know , thank you for help , really appreciate it

Viewing 12 replies - 1 through 12 (of 12 total)
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