Problem with shipping costs not being calculated

  • elegantjewelrybydalia

    (@elegantjewelrybydalia)


    7 years, 4 months ago

    I have a website for my small business that has a significant problem that I do not know how to fix, but that seems to be linked to a Woocommerce setting. I am with www.ads-software.com (with the website itself is hosted by a different company, HostGator), and the person who helped me set up everything is no longer available to assist me, so I am very much hoping that someone in this forum can help solve the problem.

    As I just discovered, if someone attempts to make a purchase from my online shop and enters a perfectly correct shipping address and then tries to proceed to pay there is a message that says “There are no shipping methods available,” and it is not possible to go on to the next screen. I assumed that the person who assisted me failed to set something properly, but when I go to the screen where I believe the settings should be there is just a bracketed reference to WooCommerce, as if calling upon code independent of any settings on my web-page. So, what I am asking is, where would I change the setting (or add a plugin?) that would calculate for the customer (and for me) how much to charge for shipping in the U.S.? (METHOD of shipping is not relevant, since it is all USPS, but the cost is certainly important.)

    I look forward to your response. Thank you very much.

Viewing 5 replies - 1 through 5 (of 5 total)

  • Have you configured shipping zones and shipping methods in WooCommerce?
    or are you using any shipping carriers?

    Thread Starter elegantjewelrybydalia

    (@elegantjewelrybydalia)

    I guess that those are unconfigured, but since this was done for me by someone else I am not sure. Can you or someone please give me a tip on where to find the screen(s) for this?

    I only ship via USPS.

    Thank you very much for taking the time to respond, and for any additional help.

    Error “There are no shipping methods available” occurs if you have not defined any shipping zones or shipping methods in your WooCommerce > Shipping settings.
    But since you are using USPS plugin, the error might also occur if you have not enabled the plugin in the plugin settings, or USPS may not provide service to the address entered by the customer. Check the plugin settings thoroughly for services.

    If the issue is still not resolved, it might be a bug.
    May I know which USPS plugin are you using?

    Thread Starter elegantjewelrybydalia

    (@elegantjewelrybydalia)

    That right there was the problem: the person who helped me seems not to have installed a plug-in. At least, keyword searches of my plugins screen for “shipping,” “rate,” “USPS,” etc. turned up nothing. Thanks to your raising the issue of plugins I was able to install “USPS (BASIC) WooCommerce Shipping” and it is working fine (though, rather oddly, it only provides prices for priority shipping, even though regular first-class mail is toggled as an option). Thank you so much for your help.

    Glad I was helpful!
    It is indeed odd that it is returning only priority shipping. I am not aware of how that plugin works. I use a different USPS plugin – WooCommerce USPS Shipping Method Plugin, and it works fine for me.

    Nevertheless, all the best with your website.

Viewing 5 replies - 1 through 5 (of 5 total)
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