problem with showing woocomerce products at facebook

Howdy,

I’m sorry to hear your products aren’t syncing to Facebook at this time, that’s frustrating!

Can you confirm you followed the documentation here to try to get the products synced:

https://docs.woocommerce.com/document/facebook-for-woocommerce/#sync-products-to-facebook

Please be sure to check both the Global product sync settings and Product sync settings sections.

If that doesn’t work, can you let us know a few things:

* Is the product in stock? Out of stock products don’t sync to Facebook.
* Is the product a virtual product? They’re not allowed as part of Facebook’s eCommerce policy.

If these don’t help, would you please enable logging, repeat the steps to replicate the syncing issue, and then share the log for us to review? To do so, please follow the below steps:

1. Head to Marketing > Facebook.
2. Enable debug mode at the bottom of the screen and save the settings.
3. Repeat the steps to replicate the error.
4. Head to WooCommerce > Status > Logs.
5. Choose the Facebook log from the dropdown and click the “View” button to display the log. Please note that the log may be in UTC/GMT time, so it may be offset by a few hours.
6. Copy and paste the log into https://snipboard.io and share the resulting link. You can also paste the logs directly in your reply.

Thanks!

yes it’s virtual product thank you

Okay, thanks for letting us know! You can only list and sell non-virtual products on Facebook as part of their eCommerce Policy.

I’m going to mark this as resolved, but if you have any further questions, please start a new thread and we’ll be happy to continue helping you out!