Problem with something products

  • Hi!

    I have been using this plugin for a long time, but now I have problem with discounts.

    Everything looks good, but in some products my discount in cart nad checkout doesn’t add… and I don’t now why.

    Plugin work with other news products, there is fine. I have problem with older products in my shop

    In DevTools product are where is fine have a second class=”woocommerce-Price-amount amount”

    With producet where is problem that is a one time class=”woocommerce-Price-amount amount”

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Janilyn T

    (@janilyn409)

    Hi @dezmondzz ,

    Are you using any external plugin for dynamic pricing or discount rules on your site? If you are, then they might interfere with our plugin. You can confirm this when the discounted prices are correct on the product page, but once the Bought Together deal is added to the cart, the prices and discounts are incorrect.

    To check this, you can disable all plugins except WooCommerce and our plugin, then check the prices on the cart and checkout pages. Next, re-activate others one by one to find which is conflicting with ours.

    Also, please check if you have enabled the Add Separately option for your Bought Together, this will remove all the discounts and make all items just purely bought together with no promotions.

    You can read more about the Add Separately option here: https://doc.wpclever.net/woobt/faqs/8-add-separately/

    Best regards.

    Thread Starter dezmondzz

    (@dezmondzz)

    Ok I see problem,

    This plugin competes with another one from you regarding discounts: WPC Price by Quantity for WooCommerce

    hmmm… do you have some solution to repari this? : )

    Plugin Support Janilyn T

    (@janilyn409)

    Hi @dezmondzz ,

    May I have the screenshots of both the Bought Together and Price by Quantity tab backend configurations on your site so I can reproduce this issue on our test site?

    When I tested this on our test site, there is no visible conflict. Maybe I used different settings from yours. I will write a report to our developers after investigating your case.

    Best regards.

    Thread Starter dezmondzz

    (@dezmondzz)

    I can send picture to your email, because i can not add here

    Plugin Support Janilyn T

    (@janilyn409)

    Hi @dezmondzz ,

    In that case, kindly send an email to our developers’ mailbox at [email protected] with detailed description and screenshots for our developers to investigate this further. They will release a new update asap.

    Best regards.

Viewing 5 replies - 1 through 5 (of 5 total)
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