Problem with square access token

  • Chris

    (@isaabalot)


    2 weeks, 3 days ago

    This is the error I keep getting on my dashboard. “Heads up! There may be a problem with your connection to Square. In order to continue accepting payments, please?disconnect and re-connect your site.” This is the email I get periodically. “There was a problem with your Square Access Token.”

    I have followed the steps on this page in this forum. https://www.ads-software.com/support/topic/square-access-token-issue/

    I have disabled and enabled woocommerce and the square plugins. I have disconnected and reconnected. I have disabled various other plugins without any difference. I have gone to the woocommerce subscription page and refreshed subscriptions. I have cleared transients etc.

    I have another person working on a different website. Could his access tokens be interfering with mine?

    We had a programmer try and create a custom square plugin that did not work in the end. It was deactivated and deleted.

Viewing 1 replies (of 1 total)
  • Plugin Support Jonayed Hosen (woo-hc)

    (@jonayedhosen)

    Hi @isaabalot

    I understand you are experiencing a connection issue with Square, which prompts a warning notice like, ‘Heads up! There may be a problem with your connection to Square.

    Based on what you’ve described, it seems this has been a known issue in earlier versions of the Square plugin, and it was addressed in the 4.6.1 release.

    To better assist you, could you please provide your System Status Report? This report will help us identify the version of the Square plugin you’re currently using, as well as any other relevant configurations on your site.

    You can find the SSR by navigating to WooCommerce > Status > Get system report > Copy for support.

    Looking forward to your response!

Viewing 1 replies (of 1 total)
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