Viewing 10 replies - 1 through 10 (of 10 total)
  • what u use to see visitor stats ?

    Thread Starter Amandalyle86

    (@amandalyle86)

    Jetpack stats – I believe. Any ideas what’s going on?

    Thread Starter Amandalyle86

    (@amandalyle86)

    It’s WordPress stats, sorry

    Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    Are you using WordPress.com? WordPress doesn’t do stats by default

    Thread Starter Amandalyle86

    (@amandalyle86)

    Yes I am. It usually works fine… but for some reason the visitors aren’t showing up (the views and everything else – likes/comments) are. I’m confused?

    Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    If you’re having an issue with a WordPress.com blog then you need to post on WordPress.com’s forums.

    If you’re having an issue with the Jetpack plugin on a self-hosted WordPress blog then you need to post on Jetpack’s support section.

    Thread Starter Amandalyle86

    (@amandalyle86)

    It’s a www.ads-software.com blog I am having issues with.

    Moderator James Huff

    (@macmanx)

    I took a look at your stats (disclaimer, Jetpack support is my Real Job?) and they seem fine for today. 474 views from 323 visitors.

    Are you looking at your stats from the right interface?

    The interface at Jetpack -> Site Stats in your Dashboard only displays views, it never displayed visitors.

    The new and improved interface at https://wordpress.com/stats (when logged in under the connected WordPress.com account) displays both views and visitors.

    Thread Starter Amandalyle86

    (@amandalyle86)

    Again, this issue has been resolved. It was an issue with WordPress itself – not jetpack. A few others experienced the same, but it was resolved within hours.

    Moderator James Huff

    (@macmanx)

    Ah, that’s great to hear! Sorry, I didn’t see where you had said it was resolved earlier. Looks like you had a separate thread elsewhere.

Viewing 10 replies - 1 through 10 (of 10 total)
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