Problem with template override

  • Resolved claired8

    (@claired8)


    8 years, 6 months ago

    Hello,

    I think I’m having the same or similar problem as this thread https://www.ads-software.com/support/topic/template-overrides-not-working-1 .

    I’m trying to override this template: /wp-content/plugins/business-directory-plugin/templates/search-form.tpl.php

    I’ve placed the template here: /wp-content/themes/active-theme/business-directory/search-form.tpl.php

    But the override is not working. Can you advise please?

    If I make the changes in the plugin folder, I get what I am looking for on the front end (I did this to check I could actually do what was needed in this file), copy that file to the child theme (putting the unedited version back in the plugin folder) and it no longer works.

    Thank you,
    Claire

    https://www.ads-software.com/plugins/business-directory-plugin/

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Business Directory Plugin

    (@businessdirectoryplugin)

    Hi Claire,

    Can you please contact me here with a link to this forum thread:
    Contact us here: https://businessdirectoryplugin.com/contact/

    We’ll take it offline for fastest communication.

    And please don’t double-post issues. We will respond to each thread, I promise.

    Hi, can I just say: this same question has been asked several times in different topics. Each time instead of making the solution public, the developers are initiating private conversations with the users and presumably resolving the issue by email. This is not how support forums work. If there is a solution, please make it public so that I (and everyone else who is looking) can apply it without having to start a new thread. It saves everyone’s time. Or if there isn’t a solution, please say so.

    • This reply was modified 8 years, 2 months ago by webrightnow.
    • This reply was modified 8 years, 2 months ago by webrightnow.
    • This reply was modified 8 years, 2 months ago by webrightnow.
    Plugin Author Business Directory Plugin

    (@businessdirectoryplugin)

    Hi webrightnow,

    Sorry if our answer above frustrated you–it’s not meant to do that.

    In every case we post that answer, we need to do some back-and-forth to find out the source of the problem. The forums are a very poor place to do that, which is why we switch to more responsive email support. Once we’re done, the answer is usually very specific to the OP’s situation, environment, etc. Posting it would most likely confuse rather than help.

    If you require help for this specific issue, please contact us and we’d be happy to help.

Viewing 3 replies - 1 through 3 (of 3 total)
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