Problem with the email test

  • Resolved freddyee

    (@freddyee)


    4 years, 5 months ago

    I can’t connect it. It was just fine for so long, until I realized of this error. Email and password are correct.
    Please, help me.

    Complete errors depuration:

    Versions:
    WordPress: 5.5.1
    WordPress MS: No
    PHP: 7.3.20
    WP Mail SMTP: 2.4.0

    Params:
    Mailer: smtp
    Constants: No
    ErrorInfo: SMTP Error: Could not authenticate.
    Host: runayaq.com
    Port: 465
    SMTPSecure: ssl
    SMTPAutoTLS: bool(true)
    SMTPAuth: bool(true)

    Server:
    OpenSSL: OpenSSL 1.1.1d FIPS 10 Sep 2019

    Debug:
    Mailer: Otro SMTP
    SMTP Error: Could not authenticate.

    SMTP Debug:
    2020-10-09 06:31:05 Connection: opening to ssl://runayaq.com:465, timeout=300, options=array()

    2020-10-09 06:31:05 Connection: opened

    2020-10-09 06:31:05 SERVER -> CLIENT: 220-giow1021.siteground.us ESMTP #5 Fri, 09 Oct 2020 06:31:05 +0000 220-We do not authorize the use of this system to transport unsolicited, 220 and/or bulk e-mail.

    2020-10-09 06:31:05 CLIENT -> SERVER: EHLO https://www.runayaq.com

    2020-10-09 06:31:05 SERVER -> CLIENT: 250-giow1021.siteground.us Hello https://www.runayaq.com [35.188.129.55]250-SIZE 52428800250-8BITMIME250-DSN250-VRFY250-AUTH LOGIN PLAIN CRAM-MD5250 HELP

    2020-10-09 06:31:05 CLIENT -> SERVER: AUTH CRAM-MD5

    2020-10-09 06:31:05 SERVER -> CLIENT: 334 PDMyNTU1LjE2MDIyMjUwNjVAZ2lvdzEwMjEuc2l0ZWdyb3VuZC51cz4=

    2020-10-09 06:31:05 CLIENT -> SERVER: [credentials hidden]

    2020-10-09 06:31:05 SERVER -> CLIENT: 535 Incorrect authentication data

    2020-10-09 06:31:05 SMTP ERROR: Username command failed: 535 Incorrect authentication data

    SMTP Error: Could not authenticate.

    2020-10-09 06:31:05 CLIENT -> SERVER: QUIT

    2020-10-09 06:31:05 SERVER -> CLIENT: 221 giow1021.siteground.us closing connection

    2020-10-09 06:31:05 Connection: closed

    SMTP Error: Could not authenticate.

Viewing 16 replies (of 16 total)

  • Hi @nick8182

    Just checked on 3 different accounts (Go-geek and Cloud), everything work fine on my end (latest WP and WP Mail SMTP).

    Did your setup used to work and suddenly stoped working, or are you setting it up for the first time?

    The settings working with SG on my end are encryption (radio button): SSL; SMTP port 465, and auto TLS enabled. And obviously Authentication ON with credentials.

Viewing 16 replies (of 16 total)
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