problem with the password recovery email

Hi @00adri00,

We have tested the lost password feature in our testing environment, but we did not find such an issue. For your confirmation, please check this screenshot once https://prnt.sc/26jyvlb.

It seems that there is a conflict between the plugins. Please deactivate all other plugins except User Registration and see if it works or not. If everything works fine, then you can activate other plugins one after another and do test lost passwords at the same time. This will let you know the cause of the error.

Let us know if it helps or not, and we will get back to you.
Regards!

hi!
I tried to deactivate all installed plugins, but the same message still appears, I tried to deactivate and reactivate user registration as well

here is the image of the message:
https://prnt.sc/26kbgst

Hi @00adri00,

It seems you have disabled the reset password email so that it is not sending an email and showing such an error message while resetting the password.

Please go to your Dashboard >> User Registration >> Settings >> Emails >> Reset Password Email >> Enable the email and try to reset the password.

Please let us know it helps or not. We will get back to you accordingly.

Regards!

great, now it works! I had deactivated the email without realizing it …
thanks for the support!

Hi @00adri00,

Glad to know that the issue is resolved. ?If you have a moment to spare, we would appreciate your review of our plugin. Please click on this link https://www.ads-software.com/support/plugin/user-registration/reviews and share your thoughts about our team and our plugin. We would love to hear from you.
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Thanks!