• Resolved beauty4future

    (@beauty4future)


    Hi there! I am having the following issue with Stripe and Woocommerce:

    We are in germany, so SOFORT payments are very important. Since they are asynchronous, we need webhooks to update order status.

    I am testing sofort payments, using “succeeding_charge” as the owner[name] parameter. The problem is, that exactly the first 3 orders that I make update their status succesfully (first they go to “on-hold”, then Stripe sends the “charge.succeeded” and the order goes automatically to “processing”. But after the first 3 orders do this succesfully, the following orders stay “on-hold”. Order notes are not added.
    What I have to do is to enter and delete the webhook secret and it works again for the first 3 orders. (I tried with and without entering the webhook secret on the plugin settings)

    And when I go to Stripe Dashboard, the webhooks are delivered succesfully (the first 3, and the following also). There is no difference on Stripe′s side between the webhooks that are “accepted” by woocommerce and the ones that don′t .
    Here you can see two orders (one updated succesfully, the other did not) https://snipboard.io/pIC2WB.jpg

    Here how it looks on Stripe′s side:
    https://snipboard.io/GuHWsI.jpg, https://snipboard.io/oDpajq.jpg
    https://snipboard.io/QEx3PK.jpg

    As you see, both webhooks attempts are exactly the same, and both succeed. It′s just like woocommerce is not “understanding” from the 4th webhook up.

    Thanks a lot,
    Eloy

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Is Stripe debug logging enabled? What is that telling you about the webhook failures?

    Are you able to reproduce this under the following conditions:

    1. An unmodified, default, WordPress theme active
    2. All plugins except for WooCommerce and Stripe deactivated

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Problem with webhooks’ is closed to new replies.