problemas ao conectar

Hi, @lscorrea !

Could you try the recreate plugin button in the advanced tab?

Feel free to write us, if you need any assistance,

Trustindex

Obrigado pela resposta, infelizmente nao resolve, ja desisntalei o plugin instalei de novo, removi cache 3 navegadore diferente e o problema continua, o mais longe que coneguir chegar foi informar o e-mail e ficar girando novmante mas isso depois de muitas tentativas sem suceoss.

Hi @lscorrea !

Okay, please send us the whole troubleshooting text!

https://snipboard.io/jbQgkG.jpg

https://snipboard.io/JIlY2m.jpg

Feel free to write us, if you need further assistance,

Trustindex

URL: https://jalapaotop.com.br
MySQL Version: 5.5.5
WP Table Prefix: wptn_
WP Version: 6.5.4
Server Name: jalapaotop.com.br
Cookie Domain: jalapaotop.com.br
CURL Library Present: Yes
CSS path: /home/admin/jalapaotop.com.br/wp-content/uploads/trustindex-tripadvisor-widget.css
PHP Info:
Version: 7.4.33
Memory Usage: 55.97MB
Memory Limit: 512M
Max Upload Size: 128M
Max Post Size: 512M
Allow URL fopen: On
Allow URL Include: On
Display Errors: Off
Max Script Execution Time: 90 seconds
WP_HTTP_BLOCK_EXTERNAL: not defined
WP_ACCESSIBLE_HOSTS: not defined
Plugin: WP Tripadvisor Review Widgets
Plugin Version: 11.8.6
Options:
active: 1
version: 11.8.6
page-details:
subscription-id:
proxy-check:
style-id:
review-content:
filter:
scss-set:
lang:
no-rating-text:
dateformat:
rate-us-feedback:
verified-icon:
enable-animation:
show-arrows:
content-saved-to:
show-reviewers-photo:
download-timestamp:
widget-setted-up:
disable-font:
show-logos:
show-stars:
load-css-inline:
align:
review-text-mode:
amp-hidden-notification:
review-download-token: 3b0819d83a
review-download-inprogress:
review-download-request-id:
review-download-modal:
review-download-is-connecting:
review-manual-download:
reply-generated:
footer-filter-text:
show-header-button:
reviews-load-more:
activation-redirect:
notifications: Array
(
[not-using-no-connection] => Array
(
[timestamp] => 1718882018
[active] => 1
[do-check] =>
)

        [rate-us] => Array
            (
                [active] => 1
                [timestamp] => 1718882018
            )

        [review-download-finished] => Array
            (
                [email] => [email protected]
            )

    )

update-version-check: 11.8.6
ab-rand: 

Reviews: Array
(
)

CSS:

Active Theme: Hello Elementor 3.0.2
Plugins:
Duplicate Page (4.5.3 – active)
Elementor (3.21.8 – active)
Elementor Pro (3.21.3 – active)
Essential Addons for Elementor (5.9.24 – active)
Essential Addons for Elementor – Pro (5.4.7 – active)
Hello Dolly (1.7.2)
LiteSpeed Cache (6.2.0.1)
Templately (3.0.9 – active)
WP Tripadvisor Review Widgets (11.8.6 – active)

Thanks, we’re checking it!

Hi @lscorrea !

Could you try reconnecting the URL? The reviews should be downloaded after.

Let us know what happens!

Trustindex

Estou com o mesmo problema. Já reconectei, limpei cache, coloquei um plugin de cache pra exluir a linha do JS, mas nada resolveu. Já estou há 5 dias esperando esses comentários carregarem. Sendo que já é a terceira vez que esse problema ocorre, desde quando instalei esse plugin.

infelizmente o problema continua, alguem tem o link de uma versao mais antiga? obrigado!

Thanks for your feedback. We’ll look into this again!

Hi!

We see your reviews have been downloaded since.

Thanks for your paitence!

Feel free to write us, if you need any assistance,

Trustindex