Problemas pagos y conexión con PayPal WooCommerce

  • Resolved angeles1995

    (@angeles1995)


    3 years, 4 months ago

    Hola,
    Llevo días intentado instalar la cuenta de PayPal en mi web.
    He instalado Stripe para pagos con tarjeta y me gustaría instalar PayPal para permitir pagos también a través de esta pasarela de pago.
    Después de semanas intentando, hoy pude avanzar un poco.
    Y cuando he intentado hacer una prueba real de compra se abre una nueva ventana e intenta llegar hasta el ultimo punto y pagar. Pero acto seguido se abre una notificación que dice error y un pop up para que lo pagues de nuevo. Pero entra en bucle y nunca se produce el pago.

    E incluso, desactivo la compra a través de Stripe.

    ?Alguien puede decirme como solucionarlo?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Syde Joost

    (@joostvandevijver)

    Hello @angeles1995

    thank you for reaching out to us, we are here to help.
    It is hard to advise you with the amount of information we have. Could you please enable “logging” in the plugins settings and provide us the logs that are generated when you try to perform the purchase?
    Activate logging is found here: WooCommerce > Settings > Payments > Paypal
    Logs can be found here: WooCommerce > Status > Logs > select “woocommerce-paypal-payments-integration-\[…\]” in the dropdown and click on view.

    Please also provide your system report (WooCommerce > Status > Get system report > Copy for support).

    If you don’t feel comfortable sharing those details on a public forum, please open a ticket with our service desk. You can find the instruction for this here: https://paypal.inpsyde.com/docs/request-support/
    (please add the URL of this thread in the ticket as well)

    Kind regards,
    Joost

    Plugin Support Syde Joost

    (@joostvandevijver)

    since we haven’t heard back from you, I’m going to mark it as resolved.
    In case you’re still having problems, feel free to let us know ??

Viewing 2 replies - 1 through 2 (of 2 total)
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