Problème de compteur / Counter issue (Elementor / tablette)

Hi,

?Please note, our support is only in English.

Hello,

(I had seen a post in French, I thought that some people spoke French… it will be google translate then! )

I installed my website with the Phlox Pro theme, the builder is elementor (free).
I installed counters on it (elementor basics), and the countdown doesn’t work on iPad…
On computer screen it works, on phone it works, but not on iPad (at least not on my old iPad); How is it possible ?
If I can’t get it to work, I would like at least the 0 not to be displayed, but the final digit then…
I saw in another forum a code to add but it was for an app and I don’t think it matched…

Thanks in advance

Hi,Since you are an Elementor Pro user, you can open a support ticket at my.elementor.com.

I’d also suggest you check out our Elementor Community forum, we have created it to connect Elementor users together and share knowledge, my.elementor.com.

www.ads-software.com rules state that commercial products are not supported here.

Thank you for your answer, but I’m not on Elementor Pro, I’m on the free version of elementor.
I will also check on the Elementor community forum if I can find a solution, thanks again.

Hi,

https://imgur.com/a/yjxNnXy please see the screenshot.
I was able to relocate it to your page source.
Do you use Elementor Pro?

Hello,
Thank you for your reply.
But, it’s strange, because I’m not on Elementor Pro, just the free version…
I use the pro version of the Phlox theme, but not the Elementor one.

And, in your previous message, you were talking about the Facebook group which is accessed through the Community tab of the website “my.elementor.com”, is that right?

Thanks again

Hi @mathilde-t , my apologies for the misunderstanding, I see that you are not using Elementor Pro on your site.

Yes, you can access the Facebook group through the Community tab in My Elementor.

Unfortunately, I am unable to replace the issue with the counter widget on my end, could you please let me know on which device exactly and which browser it is not working?

Thank you for your answer.

The problem appears when I open the site on my iPad (4th generation); and I don’t have a newer iPad to see if it’s because it’s an old model…

Hi @mathilde-t , the last version of iPad 4 is iOS 10 and Safari version 10 and it is not getting any updates since it is obsolete since last year.

Refer here.

Those versions are outdated and do not support modern JS and CSS, which can cause issues such as this one.

I am afraid there is no workaround at the moment other to use another device.

Thank you for your answer, I also thought that it could be due to the fact that my device is old…
But then, is there a way to make the final number of the counter appear instead of 0 in cases where the counter does not work?
Thanks a lot for your help anyway!!

Hi @mathilde-t , unfortuantely it seems only custom code is the solution for that.

Thank you for your reply.

I saw in another post on this forum someone trying to remove the animation when it didn’t work, but it was on an App.
(https://www.ads-software.com/support/topic/probleme-de-compteur/)

He was advised to add these rules in the wpmobile plugin > CSS and Javascript > In the app > CSS:
.elementor-element-82bb1dc, .elementor-element-7d61bc7 {
display: none;
}

Isn’t there something similar I can add to make the counter show the final number when it’s not running?!

thanks again