• Resolved CDHeumann

    (@cdheumann)


    After each update, my blocks break, and I can not repair them. I have to manually recreate them by copying the content and setting up a new accordion group with individual elements. This is very frustrating. Is this a known problem?

Viewing 9 replies - 16 through 24 (of 24 total)
  • Plugin Support SpiderThemes Support

    (@spiderthemes247)

    @morten_hjort Could you provide temporary access to a testing site so we can further investigate and assist you effectively?

    @spiderthemes247 The issue on the front end is that all the content inside the accordions disappears and is replaced by “Content 1” making it difficult to notice if you’re editing the part of a long page that doesn’t have anything to do with the accordions. I have a client with 10-30 accordions on hundreds of pages, and they’re looking at having to rebuild every single one of them because of the new format.

    Do you have a projected timeline for the release of the next version?

    Plugin Support SpiderThemes Support

    (@spiderthemes247)

    @bekee Could you please share your site URL so we can check the issue in detail?

    While we don’t have a specific timeline for the next release at the moment, rest assured that we’re actively working to address this as soon as possible. We appreciate your patience and understanding.

    Thanks for your quick reply @spiderthemes247 Every accordion following “Health & Human Performance” is affected on this page. https://www.uwsuper.edu/campaigns/programs/

    I’m the client Bekee is referring to in the previous note. The page she linked above is the result of me hitting ‘attempt recovery’. Before clicking this, the accordions would not expand on the front end of the site. We are currently manually rebuilding them. The pages in our FAQs are an example of before I’ve hit ‘attempt recovery’, although these are still expandable on the front end. Any edits made to pages with accordions will cause the blocks to reduce to a single accordion that says “Content 1″… hitting ‘Attempt Recovery’ will also have this affect. https://www.uwsuper.edu/frequently-asked-questions/admissions-office-faqs/

    Plugin Support SpiderThemes Support

    (@spiderthemes247)

    @kmaynard @bekee ,
    To clarify, after clicking “Attempt Recovery,” are the accordions still reducing to a single block labeled “Content 1”?
    Additionally, if this issue persists, could you let us know if it happens only when edits are made, or does it also occur on pages where no edits have been applied? This will help us better understand the situation and provide a solution.

    ajachocki

    (@ajachocki)

    I have this error from the begining. And now I have many articles with this Accordion, so I am not able to repair them manualy. You need to fix this as soon as possible. Actually this is the only thing that’s stops me from upgrading the version, because it just ruins my page.

    And it looks like it lost all the content from the accordions, I am not able to expand anything ;(

    • This reply was modified 2 months ago by ajachocki. Reason: additional info
    Plugin Support SpiderThemes Support

    (@spiderthemes247)

    @ajachocki ,
    The issue you are experiencing has already been fixed in the latest update.
    To resolve this issue, you will need to recover the accordion content one last time. Once this is done, future updates will not require any manual recovery, and you won’t encounter this problem again.

    I can confirm this issue has been resolved. After updates, blocks don’t break anymore.

    For old broken blocks, that have not been repaired since the relevant update, the solution I posted a few weeks ago might help: “Even on seamingly unrepairable pages I’m able to repair the blocks after several tries (refesh the edit page and quickly click “block repair”).”

Viewing 9 replies - 16 through 24 (of 24 total)
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