Problems after latest database upgrade

  • Resolved nigelpt

    (@nigelpt)


    2 years, 8 months ago

    This morning I responded to the EDD advisory warning and performed the essential database upgrade after a backup. I tested as recommended before selecting the second stage [which has disappeared].

    Trialling a test purchase using a free PDF download on my site has resulted in;

    1] The post-purchase confirmation page saying;

    [ nofollow ]
    Thank you for your purchase
    “Sorry, trouble retrieving payment receipt”

    2] The ‘Order’ page shows “Completed”, but no name, only a dash and selecting the ‘Edit’ function for the transaction shows no email associated with the process. It would appear that the Purchaser’s details – Name, Surname and email address are not being stored.

    3] No email is sent.

    I am using WP6.01 running on PHP7.4 and have tried several different browsers, all with caches cleared.

    Other than routine updates there has been no structural change to this site for years and it has been pottering along without any issues.

    Help! Any ideas will be most gratefully received!

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter nigelpt

    (@nigelpt)

    UPDATE:

    This appears to be

      partially

    resolved…

    [1] “Sorry, trouble retrieving payment receipt” appears to have been addressed by

    – Adding the Checkout and Order Confirmation pages to the WP FASTEST CACHE plugin’s Exclude list.
    – Deleting & rebuilding the WP FASTEST CACHE local page cache
    – Purging the CDN cache [ Cloudflare ]

    The receipt details now display properly on the Order Confirmation page.

    However, I was suspicious of the relationship with Contact Form 7 plugin. This has been replaced with WPForms Lite.

    Furthermore, erratic email transmission appears to have been addressed by consolidating STMP using WP Mail SMTP plugin.

    The remaining bad news…..

    The ‘Order’ page shows “Completed”, but no name, only a dash appears to still be a problem. The name does not appear to be stored anywhere, unless it is a pre-existing Customer name.

    Looking at my very occasional list of downloads, all names stopped being recorded after the recent update.

    Plugin Support Mihai Joldis

    (@misulicus)

    Hey @nigelpt

    Could you please reach out to our team via the support page on our website?
    We would need some additional info and perhaps some screenshots of the issue and we will take a look at this for you.

Viewing 2 replies - 1 through 2 (of 2 total)
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