Problems after latest update!

  • Hi

    Everything was working fine until i recently updated to the latest version. Ths problems I am experiencing:

    1. The mini cart in mobile view is displaying error message as shown in screenshot.
    2. The discounts are no longer being updated in the mini cart. If you proceed to checkout the discounts are working but just not being displayed in the mini cart as shown in screenshots. Everything was working fine before the recent update.

    Can you please help with this

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Akash

    (@akashelex)

    Hello @immyali

    Thank you for reaching out. I’ve reviewed the issue you reported regarding the mini cart and discount visibility. We were able to replicate the discount visibility issue in the mini cart on mobile view. However, the discount appears correctly on the cart and checkout pages.

    To further investigate, could you please share details about the theme installed on your site? This will help us identify the root cause.

    Looking forward to your response.

    Thread Starter immyali

    (@immyali)

    Hi I am using the woostify theme. I have only noticed this issue recently everything was working fine previously.

    Akash

    (@akashelex)

    Hello?@immyali

    Thanks for your response and sharing the theme information. 

    We have managed to reproduce the same scenario on our end and this has been forwarded to the concerned team. We will get back to you with an update soon.

    Thread Starter immyali

    (@immyali)

    Thank you.

    I am facing almost the same issue except the discounts are not being calculated properly. How ever once at the shopping cart page the discounts end up being calculated properly but not in the shop on line page.

    • This reply was modified 22 hours, 49 minutes ago by tarektabbarah. Reason: Being more thorough
    Akash

    (@akashelex)

    Hello?@tarektabbarah

    Good Day! 

    We have tested the discount rules on our end, and our plugin is correctly applying the discount on both the product and shop pages. To analyze the exact concern further, we recommend reaching out to us through commercial plugin support, as additional details will be required for investigation.

    https://prnt.sc/EdSy_qY_7QBe

    https://prnt.sc/7OPeJgw_VnQN

    https://prnt.sc/9PVpw5XocVYL

    Looking forward to hearing from you.

Viewing 6 replies - 1 through 6 (of 6 total)
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